Sales Manager

5 days ago

Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year

Job Title: Sales Manager (German language)

Location: Office-based

About the Role

We are looking for a motivated
German-speaking Sales Manager
to join our team in the online casino industry. The role is focused on outbound sales activities with existing clients, aiming to strengthen relationships and identify upsell opportunities.

Key Responsibilities:

  • Conduct welcome calls to new players, introducing them to the brand and platform.
  • Explain available games, promotions, bonuses, and loyalty programs in a clear and engaging way.
  • Provide information about responsible gaming tools and promote safe play.
  • Build strong customer relationships by creating a welcoming and supportive experience.
  • Identify customer interests to personalize recommendations and encourage engagement.
  • Handle basic technical questions (login, deposits, withdrawals) and escalate when needed.
  • Follow regulatory guidelines and company procedures during all customer interactions.
  • Accurately document call outcomes and customer feedback in the CRM system.
  • Collect insights from first-time users to help improve onboarding processes.
  • Handling team of agents, their monthly schedules
  • Onboarding of new employees
  • Interviewing
  • Quality assurance of calls
  • Reporting to CEO

Requirements:

  • Fluent
    German
    (C level or higher) is a must
  • Good command of English (B2 or above)
  • Previous experience in iGaming is highly desirable
  • Strong communication, persuasion, and negotiation skills
  • Goal-oriented mindset with the ability to work in a fast-paced environment
  • Self-motivated with a positive and proactive attitude

We Offer:

  • Competitive salary with attractive commission structure
  • Opportunity to work in a growing international company
  • Career development and training opportunities
  • Dynamic and supportive team culture
  • Private healthcare plan
  • Happy hour

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