Customer Care Representative with Swedish

5 days ago

Novi Sad, Vojvodina, Serbia Hisense Europe Full time €250,000 - €450,000 per year

Hisense Europe
, en världsledande tillverkare av vitvaror, är en global aktör med ett omfattande produktutbud: MDA, SDA, TV, mobiltelefoner och A/C, som täcker alla marknadssegment. I september 2018 genomfördes det strategiska förvärvet av Gorenje Group, och Hisense blev därmed officiellt 100 % ägare av Gorenje. Fusionen resulterade i en stor tillverkare som kombinerar konsumentelektronik och vitvaror med ett brett produktutbud. Vi är verksamma inom olika affärsområden med fyra stora globala varumärken: Hisense, Gorenje, Asko och Toshiba.

Vi söker nya teammedlemmar till vårt internationella team för att bli en del av Customer Care Center of Excellence.

Ansvarsområden:

  • Ge utmärkt kundservice till inkommande kunder via telefon och e-post
  • Lyssna aktivt och förstå kundernas behov för att uppnå en hög andel lösta ärenden vid första kontakt
  • Identifiera kundproblem och klagomål samt leverera snabba lösningar
  • Erbjuda enastående service till kunder på hög nivå
  • Säkerställa att all kunddata loggas korrekt
  • Ge support och information om företagets produkter och tjänster
  • Bibehålla ett professionellt och vänligt bemötande i kundinteraktioner, även i utmanande situationer
  • Aktivt delta i utbildning och utveckling för att förbättra kunskaper om produkter och tjänster
  • Utföra undersökningar om kvaliteten på reparationer

Krav:

  • Svenska B2/C1 – skriftligt och muntligt
  • Erfarenhet av kundservice, helst inom callcenter
  • Gymnasieutbildning eller högre
  • Kundorienterad person med utmärkta kommunikationsförmågor
  • Lagspelare med goda organisatoriska färdigheter och ett utvecklingsinriktat tankesätt

Förmåner och personalfördelar:

  • Privat sjukförsäkring
  • Resultatbaserad bonus, tjänsteårbonus, utmärkelser och erkännanden
  • Rekryteringsbonus för anställda
  • Rabatter hos våra partners inom olika branscher
  • Teambuilding och organiserade sportaktiviteter
  • Särskilda och temabaserade evenemang

Vi ser fram emot att träffa dig

*Observera att endast kandidater som går vidare i processen kommer att kontaktas.

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