Integration Analyst

Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview
Paychex's COI Integration Analyst is responsible for utilizing best-in-class practices to support EDI integrations between our systems and record keeper's systems on behalf of our clients. Integration Analyst executes services clients upon a successful integration, closely collaborate with team members to support ongoing integrations, and provide consultative input on our products and services to effectively meet clients' business requirements. Successful candidates will demonstrate a dedicated focus to clients. More specifically the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns. Additionally, they will possess demonstrated influencing skills to drive collaboration and business productivity, ensuring client satisfaction, and ultimately retention.

Responsibilities

• Partner with internal Paychex team to establish process of new EDI integrations between Paychex/Paycor's HCM system and client record keepers, creating 360 degree exchange of data; utilize effective client service and change management practices to ensure a smooth conversion.
• Provide support for 401k 360 integrations system configuration.
• Provide consultative support to clients and third-party vendors utilizing our Developer Portal API tools.
• Conduct client-facing calls to guide users through the API activation process, including assessing endpoint feasibility and availability.
• Troubleshoot and analyze daily errors for existing integration projects, work with internal resources, clients and record keepers; escalate needs, issues, concerns to Sr. Integration Analyst and manager as appropriate.
• Meet targeted SLA for daily error resolution response time.
• Proactively consult clients on best practices and necessary system and process changes to achieve integration milestones and goals.
• Possess working knowledge of Paychex/Paycor's application suite to make connections across modules and provide consultation of best practices and system utilization in multiple human capital management disciplines.
• Work in coordination with non-client facing Integration team members to ensure accurate feed configuration.
• Attend meetings, planning sessions and onboarding events for new Paychex/Paycor Partners as needed.
• Maintain accurate project status and provide real time updates as needed; proactively identify and mitigate project risks.
• Conduct telephone/web-based and/or face-face project with clients, outside stakeholders and internal resources.
• Support clients and their ongoing EDI feeds upon successful integration.

Qualifications

• Four-year degree or equivalent experience.
• At least 3 years' experience in a client-facing position; prior implementation, project management or business to business sales experience a plus.
• Knowledge of human capital software preferred.
• API technical terminology preferred.
• Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training.
• Strong communications and interpersonal skills.
• Demonstrated organizational and time management skills.
• Flexibility in scheduling to meet client needs with short turnaround.
• Ability to manage project completion with tight deadlines.
• Ability to work efficiently and effectively on project teams.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• A flexible virtual-first work philosophy
• Generous paid time off
• Company paid private health insurance
• Company paid life and disability insurance
• Paid leave for illness, birth parents, non-birth parents, elder caregivers, marriage, adoption of a child and bereavement
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
• Christmas and Easter bonuses
• Work-from-home allowance
• Opportunity for strengthening expertise and skills through Paychex/Paycor's learning platform, including lessons in English

Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.