Customer Service Representative Supervisor

24 hours ago

Belgrade, Central Serbia Easy Consult RS Full time €30,000 - €40,000 per year


Our client is a large online store, specializing in IT, consumer electronics, and telecommunications. You are an experienced and dynamic customer care support person? In that case, we need you in Belgrade for the position of Customer Service Representative Supervisor (German language) 
DUTIES AND RESPONSIBILITIES
  • You are responsible for the smooth execution of all tasks of your team in customer service (email)
  • You achieve this with competent leadership (from 7-10 employees) through teaching and support
  • Quality controls and employee discussions are just as much a part of your tasks as solving escalation case and recruiting new employees 
  • You are responsible for continuous improvement and optimization of the process and quality assurance in all areas
  • Emails and phone calls (in case of escalation) are handled crystal clear

REQUIREMENTS
  • Very good written and spoken German is a prerequisite (C1 minimum)
  • You enjoy achieving something together with people and promoting them and bringing them first
  • Management experience (at least 5 employees)
  • Of course, you are service and customer-oriented
  • Good knowledge of people, willingness to perform, and fun communicating are your strengths, which you bring forward confidently and confidently
  • Industry experience in consumer electronics / IT products and experience in customer service
  • In this position, organizational talent, analytical skills, and an entrepreneurial mindset are very important to be successful
  • Completed further training in the area of leadership/management is an advantage

EMPLOYMENT CONDITIONS
  • Supportive and team-oriented working environment
  • Flexible working hours
  • Competitive benefits package

  • Service Support Supervisor

    2 weeks ago

    Belgrade, Central Serbia Ball Corporation Full time €45,000 - €55,000 per year

    Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globeBall is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award As a sustainable product leader, we...

  • Supervisor Shared Services

    1 week ago

    Belgrade, Central Serbia Ball Corporation Full time €30,000 - €60,000 per year

    Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globeBall is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award As a sustainable product leader, we...

  • Customer Service Technical Representative

    3 days ago

    Belgrade, Central Serbia Proximus Group Full time €35,000 - €45,000 per year

    We're looking for an enthusiastic and customer-focused individual to join our team as aCustomer Service Technical Representative – French Speaking. In this role, you'll enjoy regular morning shifts from Monday to Friday, with a rotating scheduleevery eight weeks that includes a later shift (until 6:30 PM or 8 PM) and one Saturday.ResponsibilitiesProviding...

  • Training Supervisor

    3 days ago

    Belgrade, Central Serbia Careerxtra Full time €25,000 - €50,000 per year

    We are working with a leading B2B solution provider who are looking to recruit a Serbian speaking Training Supervisor for their Gaming studios in Belgrade, Serbia.Position: Training SupervisorLocation: Belgrade, SerbiaEmployment type: Full-timeRemuneration: Base salary + bonuses (including accommodation)DUTIES AND RESPONSIBILITIES:Implement and adhere to...

  • Customer Service Representative – Italian speaking

    7 days ago

    Belgrade, Central Serbia MEBIT d.o.o. Full time €20,000 - €25,000 per year

    Chi SiamoMebit è un'azienda dinamica e orientata al cliente, impegnata a fornire supporto e soluzioni eccezionali ai nostri clienti. Siamo alla ricerca di persone entusiaste e motivate che parlano italiano fluentemente per unirsi al nostro team e contribuire al nostro impegno per l'eccellenza.Descrizione Del LavoroCome Customer Support Representative da...

  • Operations Supervisor

    2 weeks ago

    Belgrade, Central Serbia GEODIS Full time €45,000 - €55,000 per year

    GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world. GEODIS is always at your service to move goods through supply chains, more efficiently, sustainably, and reliably. We have the knowledge, scale, and commitment to improve every part...

  • FOH Shift Supervisor

    5 days ago

    Belgrade, Central Serbia JACKMONT HOSPITALITY INC Full time €20,000 - €25,000 per year

    About the Role:The FOH Shift Supervisor position is crucial for ensuring the smooth operation of our establishment during designated shifts. This role involves overseeing daily activities, managing staff, and ensuring that customer service standards are met consistently. The Shift Supervisor will be responsible for training new employees, resolving customer...

  • Payroll Supervisor

    1 week ago

    Belgrade, Central Serbia Ball Full time €40,000 - €60,000 per year

    Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globeBall is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award As a sustainable product leader, we...

  • Customer Care Representative

    3 days ago

    Belgrade, Central Serbia NCR Voyix Full time €20,000 - €40,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Sales Service Representative-German

    1 week ago

    Belgrade, Central Serbia Workanova Full time €35,000 - €45,000 per year

    Job Title:Sales Representative (German language) - iGaming IndustryLocation:Office-basedAbout the RoleWe are looking for a motivatedGerman-speaking Sales Representativeto join our team in the online casino industry. The role is focused onoutbound sales activitieswith existing clients, aiming to strengthen relationships and identify upsell opportunities.Key...