Product Manager

Summary

We are seeking a dynamic Product Manager to drive the development, positioning, and success of our cloud communication products, including Toll Free numbers, DIDs, mobile numbers, and SIP Trunking. This is a pivotal role, blending strategic vision with hands-on execution, ensuring our products meet market needs, regulatory requirements, and ambitious business objectives.

Previous experience in Cloud Communications, CPaaS, Telecommunications, and working with enterprise clients are considered as advantage. In addition to that, previous experience in sales and pre-sales positions is a plus. 

Responsibilities

• Market Insight & Strategy: Gather and analyse customer, market, and product data to define and refine product strategies, identify new opportunities, and adapt to evolving scenarios.
• Product Positioning: Develop the marketing mix, benchmark against competitors, and validate concepts with key customers to create actionable marketing plans.
• Operational Excellence: Maintain up-to-date contracts and product documentation, organise regular product team meetings, and streamline processes for existing products.
• Pricing & Financials: Own the pricing strategy for your product portfolio, ensuring alignment with both regional and global business goals.
• Cross-functional Collaboration: Lead product review meetings, collect field feedback, and work with other departments to enhance the value proposition and customer satisfaction.
• Project Leadership: Oversee the implementation of new product features, applying best practices in project management to deliver on time and within budget.
• Business Planning: Monitor market trends, forecast demand, assess risks and opportunities, and contribute to annual budgeting and cost optimisation.

Requirements

• University degree (or equivalent experience).
• 5-8 years' relevant experience in product management.
• 3-5 years relevant experience within cloud communications or a related field.
• Fluent English (additional European languages are a plus).
• Strong leadership, communication, and project management skills.
• Customer-centric mindset with a drive for results and innovation.
• Technical understanding of cloud communication services and products.

What Success Looks Like

• Deep knowledge of cloud communications and a strong commitment to delivering results.
• Forward-thinking approach, balancing technological evolution with financial performance.
• Full ownership of products, from concept to successful implementation.
• Effective integration of customer requirements into the product roadmap.
• Support for the sales organisation in achieving commercial targets.

We are offering

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.
• And much, much more...

About BICS

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today's device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World's Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world's largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.