Surveillance Controller

21 hours ago

Belgrade, Central Serbia The lemon Consulting Full time €30,000 - €60,000 per year


Position: Surveillance Controller

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Observe live operations and technical systems to identify potential risks, irregular behavior, or deviations from standard procedures.
  • Detect unusual patterns or behaviors, assess risk levels, and escalate concerns in accordance with internal guidelines while collaborating with relevant teams.
  • Gather and organize observational data to support risk assessments, trend analysis, and ongoing operational evaluations.
  • Create accurate and timely reports summarizing key findings, and maintain effective communication with internal stakeholders and external partners.
  • Contribute to daily operational tasks and support team leaders in executing strategic initiatives and maintaining workflow efficiency.
  • Uphold strict confidentiality and demonstrate integrity in all activities related to monitoring, reporting, and communication.

REQUIREMENTS:

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • Recent graduate or final-year student in a technical, analytical, or business-related field (e.g., Information Technology, Engineering, Business Administration).
  • General understanding of digital platforms and service operations; familiarity with live or real-time service environments is an advantage.
  • Willing to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operational schedule.
  • Ability to prioritize tasks effectively and perform well under pressure in a fast-paced environment.
  • Comfortable using Microsoft Office 365 tools, especially Excel, Word, and Outlook.

BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic international team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • Paid training
  • Performance bonuses
  • Private health insurance
  • Free gym membership
  • Relocation support - accommodation provided
  • Additional pay for night and weekend shifts
  • Meal allowance


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