Customer Support Specialist

7 days ago

Belgrade, Central Serbia Altery Full time 30,000 - 60,000 per year
  • Ability to work collaboratively in a team environment and contribute to team goals.
  • Comfortable working in a fast-paced, dynamic environment and handling multiple tasks simultaneously.

About Us
Are you passionate about FinTech and eager to shape the future of talent in a fast-paced, innovative environment? At Altery, we believe that exceptional people are the key to success.

We are looking for a passionate and customer-oriented individual to join our team and help us deliver exceptional support to our growing customer base. As a Customer Support Specialist, you will be the first point of contact for our customers. You will provide exceptional service by addressing inquiries, resolving issues, and offering guidance on our fintech products and services. Your goal is to ensure customer satisfaction and loyalty by delivering prompt, accurate, and friendly support.
Does this sound like a fit? Join us and help shape the future of financial services

What You'll Be Doing

  • Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
  • Maintain a deep understanding of our payment products and services to provide accurate information and support to customers.
  • Identify and escalate critical issues to the appropriate departments, providing insights and suggestions for improvement.
  • Ensure all customer interactions comply with company policies, industry regulations, and data privacy standards.
  • Stay updated on new features, industry trends, and best practices through continuous learning and training.
  • Accurately document customer interactions, issues, and resolutions in our CRM system.
  • Diagnose and resolve customer issues related to e-payment transactions, account management, and technical problems.

What You'll Bring

  • The level of English C1 is a MUST (both written and spoken).
  • Previous experience in customer support, preferably in the fintech or financial sector, is highly desirable.
  • Proficient in using CRM software and help desk tools.
  • Excellent verbal and written communication skills; ability to explain complex concepts clearly and concisely.
  • Strong analytical and troubleshooting skills with a proactive approach to resolving issues.
  • Demonstrated ability to provide excellent customer service and maintain a customer-centric mindset.
  • Ability to work collaboratively in a team environment and contribute to team goals.
  • Comfortable working in a fast-paced, dynamic environment and handling multiple tasks simultaneously.

What we offer

  • Salary: We offer a competitive salary, tailored to your experience.
  • Team & Product: We're a team of passionate individuals who believe in our product and its potential to make a real impact.
  • Growth Opportunities: Shape our journey while advancing your career and making your mark.
  • Flexibility: We value our people and are open to flexible working arrangements.
  • Hybrid Working: No need to be in the office every day—enjoy a hybrid working model.
  • Local Market Perks: Benefit from comprehensive insurance, local perks, and modern, beautiful office spaces.

Why to join us

We may not be perfect, but our strength lies in our resilience. Facing challenges with our expertise, positive attitude, and a supportive environment where everyone relies on one another gives us confidence in what we do. We empower our people to make decisions, explore, and experiment — micromanagement isn't our style. We reward those who take on additional responsibilities and go the extra mile.

We are proud of how diverse and unique we are. We thrive on diverse views, love learning from one another, and believe that our differences fuel our curiosity.

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