Senior Client Solutions Manager

21 hours ago

Warsaw Poland Belgrade Serbia Aleph Full time €40,000 - €80,000 per year
Are you ready to join our digital revolution journey? 
At Aleph, we're not just part of the digital advertising landscape—we're shaping its future. Representing the world's leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you're ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. Responsibilities
  • Manage and grow post-sale client relationships with top-tier, global advertisers. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team (i.e. Global Account Leads).
  • Serve as external product consultant educating clients and their agencies on product solutions and best practices for leading Social Media Platforms (Meta, TikTok, Twitter, Reddit, Snapchat), and ultimately grow existing business partnerships.
  • Manage significant client/external complexity (global structure) and scaling challenges with the main objective to ensure continued customer success and growth.
  • Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers' business (e.g. entering new markets, and launching new products or product updates).
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions.
  • Resolve clients' issues proactively, efficiently, and support by implementing solutions that prevent future problems.
  • Serve as a subject matter expert shedding light on industry trends and insights.
  • Work closely with teams of Account Leads, Industry Directors, Design & creative, Data, and Analytics.
Requirements
  • A Bachelor's degree or higher, preferably in Marketing, Economics, Social Sciences, or similar.
  • Expertise in Performance Marketing (media buying and management): user acquisition with exceptional abilities to follow and reach KPIs.
  • Detail-oriented and able to successfully manage and execute multiple projects simultaneously.
  • Ability to efficiently communicate internally and externally with excellent communication skills in English.
  • Extensive expertise in social media advertising (Meta, Google, TikTok, Twitter, Snap and Reddit) and data analytics. (expert level for minimum two platforms from the list above).
  • Experience with media planning, budgeting, and execution of 7-figures media budgets in top-tier markets (US, CA, CEE, MENA, APAC, LATAM).
  • Proven Industry expert as a minimum in one of the following industries: Search Arbitrage, Mobile Apps (Gaming, Dating, Utilities).
  • Proactive attitude with excellent project management, organizational, and analytical skills, including excellent excel skills
  • Strong knowledge of Product Unit Economics, Customer Segmentation Analysis, and how key product metrics affect the revenue (Retention Rate, ARPU, ARPPU, LTV).
  • Product marketing experience is a plus
  • Knowledge of modern attribution and tracking solutions such as Appsflyer, Adjust, Amplitude, Google Analytics Universal, GA4, and Tableau is a strong plus.
  • Growth hacking mindset. Outstanding knowledge of trends, markets, and opportunities.
  • Experience diagnosing and solving technical problems with product and engineering teams is a big plus
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.  
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. 
"Share our similarities, celebrate our differences." – M. Scott Peck
#ALEPH

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