Сustomer Support Representative

21 hours ago

Belgrade, Central Serbia Termius Full time €30,000 - €60,000 per year
About Termius:
Termius is redefining how engineering teams interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide. While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration by rebuilding the Terminal for the modern era.
At the moment, we have only one person in the Support team and are looking for the second one to help us provide a better customer support experience. We aim to keep the Support team small and productive. If you are the one who wants to make an impact, work with the broad types of tasks, be able to learn things quickly, aim to shape the processes to increase the team efficiency, then it should be a good fit for you. What your work will look like:
  • Handling Customer Inquiries: Responding to customer questions, concerns, and complaints through various channels such email, live chat, and social media.
  • Billing questions: Assisting customers with all sorts of questions related to subscriptions, upgrades, account issues, etc.
  • Troubleshooting and Issue Resolution: Diagnosing and resolving customer problems, which can range from basic technical issues to more complex product or service-related questions.
  • Providing Product Information: Educating customers about products and services, including features, pricing, and how to use them effectively.
  • Documenting Interactions: Accurately logging all customer interactions, issues, and resolutions in a customer relationship management (CRM) system.
  • Escalating Issues: Transferring more complex or unresolved issues to an engineering team.
  • Maintaining Customer Satisfaction: Ensuring a positive customer experience by being empathetic, professional, and knowledgeable.
  • Identifying Opportunities for Improvement: Providing feedback to management and other teams (like product or engineering) based on customer interactions to help improve processes and products.
We Expect You to Have:
  • Availability during New Zealand holidays is a must. Working hours require some intersection with NZ time and don't require night shifts in Serbia.
  • Experience in technical or customer support - ability to understand the product domain and learn quickly.
  • Understanding of billing processes and experience with systems like Stripe and PayPal.
  • Proficiency in working with ticketing systems (e.g., Zendesk, Intercom).
  • Strong personal organization skills and attention to detail
  • Background in improving workflows and internal efficiency
  • Excellent written English: accuracy and clarity in communication
What We Offer:
  • A full-time remote position and longevity benefits: paid vacation, sick leaves, and flexible time off.
  • Comprehensive support for remote employees, including equipment and professional development resources.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Сustomer Support Representative

    21 hours ago

    Belgrade, Central Serbia Termius Full time €30,000 - €60,000 per year

    About Termius: Termius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide. While AI has transformed modern ides, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform ssh client, our mission is to boost productivity and foster...

  • Support Representative

    2 weeks ago

    Belgrade, Central Serbia Termius Full time €40,000 - €60,000 per year

    About Termius:Termius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern ides, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform ssh client, our mission is to boost productivity and foster...

  • Customer Support Representative

    2 weeks ago

    Belgrade, Central Serbia Jaggaer Full time €2,000 - €25,000 per year

    OverviewJAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our...

  • Customer Support Representative

    2 weeks ago

    Belgrade, Central Serbia JAGGAER Full time €25,000 - €35,000 per year

    OverviewJAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our...

  • Sales Representative

    5 days ago

    New Belgrade, Central Serbia Workanova Full time €30,000 - €40,000 per year

    Job Title:Sales Representative (French language) - iGaming IndustryLocation:Office-basedAbout The RoleWe are looking for a motivated French-speaking Sales Representativeto join our team in the online casino industry. The role is focused onoutbound sales activitieswith existing clients, aiming to strengthen relationships and identify upsell opportunities.Key...

  • Sales Representative

    21 hours ago

    Belgrade, Central Serbia Proghres . Full time €25,000 - €50,000 per year

    About ClientOur client is a market leader with over 35 years of experience in the FMCG and service distribution sector. Specializing in innovative, unattended self-service vending solutions, the company offers premium products in workplaces and public spaces. With a strong focus on quality ingredients, cutting-edge technology, and exceptional technical...

  • Commercial Representative

    21 hours ago

    Belgrade, Central Serbia O.U.R. HR Fabrika doo Full time €40,000 - €60,000 per year

    HR Fabrika is an HR company that covers a wide range of HR services including recruitment and selection, consulting, payroll, organization design etc. For our client – company SBS logistics, we are looking for a motivated candidate for a position: Commercial Representative (Southeast Europe) Key Responsibilities • Organization of the sale of the...

  • Medical Representative Belgrade Medical Representative Belgrade

    1 week ago

    Belgrade, Central Serbia Nestle Operational Services Worldwide SA Full time 30,000 - 60,000 per year

    Position SnapshotLocation: Belgrade, SerbiaTeam: NutritionLine Manager: Regional Field Operation Manager South HubPosition SummaryIf you are a dynamic, proactive, organized, open-minded person you are invited to join our Nutrion team, based in Belgrade, on the position of:Medical RepresentativeA day in the life of Medical RepresentativeProvides the...

  • Sales Service Representative-German

    1 week ago

    Belgrade, Central Serbia Workanova Full time €35,000 - €45,000 per year

    Job Title:Sales Representative (German language) - iGaming IndustryLocation:Office-basedAbout the RoleWe are looking for a motivatedGerman-speaking Sales Representativeto join our team in the online casino industry. The role is focused onoutbound sales activitieswith existing clients, aiming to strengthen relationships and identify upsell opportunities.Key...

  • Customer Sales Representative

    2 weeks ago

    Belgrade, Central Serbia PAM International Inc Full time €40,000 - €60,000 per year

    Company DescriptionPAM International INC is a growing company in the logistics and tracking industry, providing cutting-edge solutions that help businesses streamline their supply chains, optimize delivery networks, and track shipments with precision. Our mission is to deliver efficiency, reliability, and innovation in every service we offer.Position...