Customer Service Specialist

21 hours ago

Niš, Central Serbia Johnson Electric Group Full time €20,000 - €40,000 per year

Come Innovate Motion with us

We are offering the opportunity to be a part of a growing team, and an environment where we strongly believe it is a team effort to deliver high service levels to our customers. Working in a close-knit environment while getting experience in different European markets.

Your responsibilities will be to:

  • Being in charge of communication with the customers, resulting with inputs for the planning of the production of finished goods (taking care of LTs, delivery schedules and its realization internally)

  • Accountable for ensuring overall customer satisfaction of: Delivery timelines, Communication Standards, and Responsiveness - as measured by key performance indicators (KPIs)

  • Preparing reports of customers open orders - focus must be on data accuracy and fast feedback to customer 

  • Placing customer orders in the system 

  • Taking care of the plant delivery performance towards the customers

  • Ensuring correct invoicing of the shipments

  • Responsible for stock level of the finished goods

  • Organisation and follow up on transportation of the finished goods and achieving customer satisfaction

Our requirements:

  • BSc or MSc degree in Technical or Commercial studies

  • Advanced level of English language proficiency is mandatory. Knowledge of French, Italian and German language is highly appreciated

  • Relevant working experience of minimum 2 years in similar positions

  • Excellent understanding of customer needs

  • Sense for anticipation, with a good reporting skills and proactive orientation

  • Commitment to quality, efficiency and accuracy at all levels of the ordering process

  • Strong collaboration skills for effectively working with other departments, such as Sales, Quality, and Logistics, to ensure customer inquiries and issues are resolved promptly and efficiently, fostering a cohesive and customer-focused environment

What we offer:

  • International and dynamic working environment

  • A member of a global team

  • Opportunity for continuous development

If you are interested in this challenging position, we are looking forward to receiving your CV in English

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

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