Customer Care Advisor

1 day ago

RBelgrade, Serbia Clarivate Full time €25,000 - €50,000 per year

The Customer Care Advisor (CSA) – Trademark Maintenance is part of the overall Customer Care organization. The CSA is responsible for delivering customer service and support to clients using Clarivate's Trademark Maintenance services.

This is a fantastic opportunity for someone who enjoys working in a fast-paced, international environment and is passionate about helping customers succeed. If you're fluent in German and English, detail-oriented, and eager to grow your career in the world of intellectual property—this role is for you

About You – experience, education, skills, and accomplishments 

  • 0–2 years of experience in a customer-focused environment, preferably in customer service roles.
  • Bachelor's degree or equivalent work experience.
  • Proficient level of English language (B2/C1).
  • Proficient level of German language (B2/C1).

It would be great if you also have . . .  

  • Previous experience in a customer-facing B2B role.
  • Strong communication and interpersonal skills.
  • Consistent, positive attitude and deep customer service orientation.
  • Detail-oriented with basic problem-solving abilities.
  • Proficiency in MS Office 365 (Excel, Word, Outlook, Teams).
  • Knowledge of trademark lifecycle.
  • Desire to remain in and grow an exciting career within a dynamic, innovative company.

What will you be doing in this role? 

  • Deliver professional, high-quality support to a portfolio of trademark renewals clients, ensuring timely and accurate service.
  • Collaborate with internal teams across departments to meet customer expectations and maintain agreed service levels.
  • Ensure compliance with internal procedures, taking prompt action when risks or issues arise.
  • Build deep knowledge of Clarivate's IP services and tools to provide expert-level assistance and guidance.
  • Maintain accurate and up-to-date customer profiles and contribute to process improvements that enhance efficiency.
  • Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information.
  • Support team members with workload balancing and occasionally manage small projects for existing clients.

About the Team 

You'll be joining a supportive and collaborative team of 12 colleagues based in Belgrade, all dedicated to delivering exceptional service to our global clients. While teamwork is at the heart of everything we do, we also value independence, proactivity, and a strong sense of ownership. You'll have the space to grow, contribute ideas, and make a real impact—while always having a team to rely on.

Benefits

  • Holidays: 25 days paid leave per annum
  • Private Health Insurance
  • Paid Lunch
  • Yearly Bonus
  • Yearly Merit Plan
  • My Learning Platform
  • Mental Healthcare
  • Fit Pass
  • Life Insurance
  • Accident Insurance
  • Company bicycles for rent free of charge

Hours of work

This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. Working from the office will be required during the training period (5 days a week for a period of 6 months)

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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