Customer Care Representative with Danish

5 days ago

Novi Sad, Vojvodina, Serbia Hisense Europe Full time 375,000 - 450,000 per year

Hisense Europe
, verdens førende producent af hårde hvidevarer, er en global aktør med et omfattende produktudvalg: MDA, SDA, TV, mobiltelefoner og A/C, der dækker alle markedssegmenter. I september 2018 fandt den strategiske overtagelse af Gorenje Group sted, hvor Hisense officielt blev 100 % ejer af Gorenje. Fusionen resulterede i en stor producent, der kombinerer forbrugerelektronik og hårde hvidevarer med et omfattende produktudvalg. Vi har en tilstedeværelse i forskellige forretningsområder med fire store globale mærker: Hisense, Gorenje, Asko og Toshiba.

Vi leder efter nye teammedlemmer til at deltage i vores internationale team og være en del af Customer Care Center of Excellence.

Ansvarsområder:

  • Yde fremragende kundeservice til indgående kunder via telefon- og e-mailkanaler
  • Aktivt lytte og forstå brugeranmodninger for at opnå en høj procentdel af løste klager ved første kontakt;
  • Identificer kundeproblemer og klager og lever rettidige løsninger
  • Yde enestående service til et højt niveau af kunder
  • Sørg for, at alle kundedata logges korrekt
  • Yde support og information om virksomhedens produkter og tjenester
  • Opretholde en professionel og høflig holdning i interaktioner med brugere, selv i krævende situationer;
  • Deltage aktivt i træning og udvikling for at forbedre færdigheder og viden relateret til produkter eller tjenester;
  • Udføre undersøgelser om kvaliteten af reparationer

Krav:

  • Dansk B2/C1 - skriftligt og mundtligt
  • Erfaring med arbejde inden for kundeservice, helst i et callcentermiljø
  • Gymnasieuddannelse eller højere
  • Kundeorienteret person med fremragende kommunikationsevner
  • Holdspiller med gode organisatoriske evner og en vækstorienteret tankegang

Fordele og personalegoder:

  • Privat sundhedsforsikring
  • Resultatbaseret bonus, anciennitetsbonus, priser og anerkendelser
  • Medarbejderhenvisningsbonus
  • Rabatter hos vores partnere i forskellige brancher
  • Teambuilding og organiserede sportsaktiviteter
  • Særlige og temabaserede arrangementer

Vi glæder os til at møde dig

*Bemærk venligst, at kun kandidater, der er blevet udvalgt til videre forløb, vil blive kontaktet.

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