Software Engineer II

3 weeks ago

Remote, Serbia Zendesk Full time
Job Description: Zendesk builds powerful, customizable software for customer relations. We encourage growth, innovation, and community involvement. With us, you will maintain and create solutions that impact millions of customers worldwide.

About the job: As a Golang Software Engineer II, you will drive our product's technical growth and innovation. You will own significant projects, influencing our technical landscape and making trade-offs that affect the whole system. You will use Golang, Go Test, Docker, CI/CD, AWS, PostgreSQL, Redis, Clickhouse, Kafka, and other technologies in an Agile Scrum environment. Experience with Temporal and Cassandra is a bonus.

Your responsibilities:

  • Collaborate with stakeholders to translate business requirements into technical specifications and architectural designs.
  • Lead technical initiatives and projects across the Engineering department, driving major architectural decisions.
  • Mentor and provide guidance to software engineers, promoting high standards and best practices.
  • Write, test, and maintain high-quality, scalable, and robust code.
  • Contribute to the entire SDLC from requirement gathering, design, implementation, testing, deployment, and support.
  • Communicate assumptions and clarify tasks upfront to minimize rework.
  • Keep a strong relationship with representatives from customer-facing teams and facilitate cross-team work.
  • Advocate for reducing technical debt and champion improvements based on business and technical requirements.


Your skills:

  • Expertise in backend technologies, specifically Golang and other relevant frameworks or languages.
  • Proven experience designing large scale software solutions tested in production environments.
  • Proven experience with Golang, Go Test, Docker, CI/CD, AWS, PostgreSQL, Redis, Kafka, clean and event-driven architectures.
  • Desired experience with Clickhouse and Kafka Stream Processors, such as Sarama and Goka.
  • Experience with Cassandra and Temporal is a bonus.
  • Proficiency in handling relational and key-value data stores, queuing systems (Kafka, SQS), Docker, and AWS is a plus.
  • Understanding of backend technologies, unit testing, CI/CD pipelines, event-driven architectures.
  • Strong interpersonal skills with an ability to communicate complex technical concepts effectively.
  • Passion for learning and applying knowledge to increase team effectiveness.
  • Understanding of Agile Scrum methodologies.


About Zendesk:

  • Competitive salary and comprehensive benefits package.
  • Chance to grow by working with challenging problems and driving complex software projects.
  • Team of passionate people who enjoy what they do and are always willing to help.
  • We care about our employees, offering flexibility to adjust the workday to their needs and circumstances.


Our values:

  • Zendesk software brings calm to the chaotic world of customer service.
  • We power billions of conversations with brands you know and love.
  • We advocate for digital first customer experiences.
  • We are an equal opportunity employer, proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.


Our commitment:
We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please visit our website. We endeavor to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

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