McDonalds COE
2 weeks ago
Job Summary: Provide customer support for McDonald's, utilizing knowledge systems to identify solutions and implement fixes, while escalating issues to support centers as needed.
About NCR VOYIX
NCR VOYIX Corporation is a global provider of digital commerce solutions for retail, restaurant, and banking industries. With 16,000 employees in 35 countries, we leverage our expertise and platform to enable businesses to succeed in today's competitive landscape.
About the Role
- Provide support to McDonald's, utilizing knowledge systems to identify solutions and implement fixes.
- Customize and provide business data, preparing standard reports.
- Escalate issues to support centers as needed, retaining ownership of escalated issues pending resolution.
Key Responsibilities:
- Respond to incoming phone calls from store staff and field engineers.
- Track notifications and pending tickets via the screen.
- Solve tickets with a remote approach.
- Report to NCR or a third party on all issues.
Requirements:
- Excellent oral and written communication skills.
- Good team management and motivational skills.
- Working knowledge of Excel.
- Prior use of CSM is a plus.
About NCR Voyix
NCR Voyix is a globally inclusive company that values diversity and equal employment opportunity. We believe in understanding and respecting differences among all people, and we are committed to being a leader in consumer transaction technologies.
