IT Workplace Engineer

2 months ago

Belgrade, Central Serbia Kuehne Nagel Full time
If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy. Your Role You will be serving as the first point of contact for IT colleagues in EMEA region supporting them with Windows deployment and MDT, testing new hardware models for Kuehne+Nagel standards from suppliers (new laptop models, etc.), creation and provisioning of Windows image for Kuehne+Nagel standards. Together with the team, you will build improvement possibilities in order to offer the best quality and efficiency in the service provided. Your Responsibilities
  • Create Windows OS image using various technologies:
    Microsoft Deployment Toolkit (MDT), VBS, PowerShell, and Windows Deployment
    Servers (WDS). Renew drivers and application
    versions contained in the image
  • Design,administer, and maintain central WDS infrastructure and RMM (Remote
    Monitoring & Management system)
  • Manage projects related to Windows
    Deployment Service and Microsoft Autopilot
  • Provide support to IT colleagues on remote sites during WDS
    server setup, deployment share replication, and necessary network
    configuration. Monitor the WDS repository replication process around the globe
  • Endpoint Patch and Vulnerability Management of operating
    systems and standard applications for the IT workplace portfolio
  • Define, test, and deploy hardware and software standards in
    collaboration with all stakeholders
  • Intune Configuration Profiles management for Windows and MacOS computers, Windows servers, Apple and Android mobile
    devices
  • Create new configuration profiles
    according to the company requirements, and business partners
  • Increase endpoint security by
    implementing best practices for protecting applications and devices from
    various threats
  • Monitor the current health of our
    client and user landscape
  • Pro-actively protect our clients from
    external harm by implementing security policies or configurations based on
    company security baselines
  • Support the local IT by providing
    central policies to create a homogenous environment
  • Automation of daily tasks by
    scripting (PowerShell, BashShell)
  • Follow company standards, record events, and
    problems and their resolution in wiki pages/reports/manuals
  • Research, evaluate, and stay updated
    on emerging tools, techniques, and IT technologies, working effectively in a
    collaborative and innovative team-oriented environment
  • Manage the life cycle of applications and services in
    Global IT Workplace responsibility
  • Creating/updating documentation to
    ensure historical retention (user guides, admin guides, knowledge base
    articles, FAQs, quick reference guides)
Your Skills and Experiences

Must Have

  • Fluency in English, both written and spoken
  • Minimum
    high school degree in IT, Computer Science, or a relevant field
  • Knowledge of Windows server and client OS and the registry
  • Proficiency in PowerShell (scripting
    and automation)
  • Good working knowledge in Azure
    (Intune, SCCM, Entra, M365 Apps, Certificate services)
  • Good working experience and understanding of LDAP, GPOs, and Configuration
    profiles in Intune
  • Experience with MacOS configuration, app deployment
  • General/Multi-purpose programming skills (BASH, VBS, Python)
  • Basic OO programming understanding/skills
  • Experienced with Microsoft WDS, MDT, Autopilot
  • MS Graph (Azure API)
  • Strong problem-solving skills
  • Strong analytical, troubleshooting, and communication skills to effectively understand and explain
    problems and solutions.
  • Knowledge of network protocols (IPv4, DNS, DHCP, FW).

Nice to Have

  • Knowledge of Windows installer technologies and packaging
    tools
  • Exposure to Linux OS (RHEL)
  • Exposure to Databases
  • GIT experience and basic
    understanding
  • Team-oriented mindset.
  • IT Security Awareness
  • Previous background in IT support
  • Change process awareness
Good Reasons to Join Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses.
We offer you a compensation and benefits system that follows the business trends of service centers.
Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work.
We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide.
Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet)
To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today

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