Manager, Site Reliability Engineering

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

As a Manager of Site Reliability Engineering, you will take on the responsibility for the Serbia-based group of SRE Engineers. Together with other SRE managers and engineers in Ireland, India, and the US, you will take ownership of the reliability of Fivetran's service, including building and monitoring repeatable infrastructure, reliability, and robustness of the continuously deployed release pipeline, as well as timely and effective incident response and resolution. You will co-own the responsibility for the scalability and reliability of Fivetran's connector infrastructure on AWS, GCP, and Azure. You will bring together and grow a Serbia-based team that reliably delivers excellent results while maintaining a culture of strong collaboration, engagement, and continuous improvement.  

This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

Cloud Providers: AWS, Azure, Google Cloud Platform (GCP)

Kubernetes: EKS, AKS, GKE (managed services)

CI/CD: Buildkite, ArgoCD

Databases: PostgreSQL, Cloud Datastore

Programming Languages: Go, Java

Scripting: Python, Shell

Infrastructure as Code (IaC): Terraform, Pulumi

API Frameworks: FastAPI (RESTful APIs)

Cloud Networking: PrivateLinks (AWS, Azure), Private Service Connect (GCP), site-to-site VPNs across major cloud providers

Monitoring & Observability: Grafana

What You'll Do

Leadership and Talent Management

Build, hire, and plan the growth of the Serbia-based SRE organization

Help engineers advance in their careers; Actively guide and coach them

Set clear expectations and create a positive work environment based on accountability

Establish strong global and cross-team relationships with product, field, software teams, and the other SRE teams around the world

SRE Subject Matter Expertise 

Drive initiatives that improve service reliability, scalability, and performance through automation, observability, and proactive problem-solving

Advocate for simple, elegant, and easily scalable system design

Support new services before they go live through activities such as system design consulting/review, capacity planning, and launch reviews

Ability to be hands-on and willing to act as player-coach in SRE areas such as IaC, Observability & Alerting, and Release Management

Demonstrate strong accountability for infrastructure cost management

Optimize our continuous integration and deployment process, striving for safe, frequent, and automated releases

Oversee incident management practices, ensuring timely response, effective/blameless postmortems, and systemic improvements

Stay current with emerging technologies, tools, and industry best practices relevant to reliability engineering 

Skills We're Looking For

Experience in managing or leading a Site Reliability Engineering (SRE), DevOps, or Infrastructure Engineering team operating in a public cloud at scale

Demonstrate significant working knowledge of Continuous Integration and Deployment processes and tooling

Proven experience in cloud-based infrastructure design and IaC

Strong understanding and experience in security control design, implementation, and operations

Solid technical working experience on AWS, GCP, or Azure, distributed systems, networking, and container orchestration(Kubernetes)

Deep understanding of reliability concepts, including monitoring/observability, capacity planning, and disaster recovery

Experience leading incident response, root cause analysis, and reliability-focused postmortems.

Familiarity with cost optimization strategies in large-scale cloud environments

Excellent leadership, communication, and stakeholder management skills

Ability to iterate in the context of an evolving service environment

Experience in managing changes and getting buy-in from the organization  

A passion for SRE/DevOps and running highly resilient/automated systems

(Optional) Bonus Skills

Knowledge of compliance and security practices in production environments (SOC2, ISO27001, etc.).

Experience with multi-cloud support

Hands-on coding/scripting experience in languages such as Python, Go, or Java.

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