Quality Assurance Manager
3 days ago
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back -office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e -commerce industries, supporting more than 10+ languages. We are seeking for experienced Quality Assurance Manager for live chats in iGaming industry to join our team. • Daily review and evaluation of Customer Support chat interactions across multilingual teams to ensure quality, accuracy, and compliance with internal guidelines • Identifying areas for improvement within CS processes and suggesting corrective actions • Preparing clear and structured weekly QA reports for management • Collaborating with team leads and CS agents to provide feedback and support continuous improvement • Monitoring adherence to communication standards, and company protocols • Participating in creating and updating internal quality procedures • Maintaining accurate documentation within company QA software • Supporting management in ensuring high performance and consistency across Customer Support teams Requirements • Bachelor's or Master's degree, or equivalent practical experience • Minimum 1 year of work experience in Customer Support (experience in QA is a strong plus) • Excellent knowledge of English; additional languages are an advantage (German preferred) • Strong attention to detail, responsibility, and ability to multitask • Good analytical and reporting skills • Ability to work independently as well as in a dynamic team environment Benefits Competitive fixed salaryOpportunity for professional growth within the companySupportive, positive and collaborative work environmentPrivate health insuranceHappy hour
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Quality Assurance Manager
2 weeks ago
Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per yearWorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.We are seeking for experienced Quality...
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Quality Assurance Consultant
1 day ago
Belgrade, Central Serbia PharmEng Technology Full timeJob Summary: The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls,...
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Sr. Engineer Quality Assurance
2 weeks ago
New Belgrade, Central Serbia Tungsten Automation Full timeAbout This PositionAs member of a team in Montenegro/Serbia you will ensure quality of SAP-components for our software solutions which are used by our large international customers.Management and staff in Kofax's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with...
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Intern Quality Assurance Engineer
1 day ago
Belgrade, Central Serbia Acumatica Full timeAcumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized...
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Quality Assurance Intern
7 days ago
Belgrade, Central Serbia BlueCat Full timeHave you heard of BlueCat? We're one of those hidden gems that's been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change...
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Senior Quality Assurance Engineer, Polaris
2 weeks ago
Belgrade, Central Serbia Clarivate Full timeWe are looking for Senior Quality Assurance Engineer to join our Polaris software development team in Belgrade. This is an amazing opportunity to help positively grow, support, and reshape our application functionally.About You2+ years of experience in quality assurance2+ years of experience testing modern web applicationBachelor's Degree or equivalent in...
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Senior Quality Assurance Engineer, Polaris
1 week ago
R-Belgrade, Serbia Clarivate Full timeWe are looking for Senior Quality Assurance Engineer to join our Polaris software development team in Belgrade. This is an amazing opportunity to help positively grow, support, and reshape our application functionally.About you 2+ years of experience in quality assurance2+ years of experience testing modern web applicationBachelor's Degree or equivalent in...
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Senior Client Quality Manager
2 weeks ago
Belgrade, Central Serbia Ergomed Full timeCompany Description We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs...
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Senior Client Quality Manager
1 week ago
Belgrade, Central Serbia PrimeVigilance Full timeCompany DescriptionWe are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs...
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Belgrade, Central Serbia Organon Full timeJob DescriptionThe PositionThe Associate Director, GVP/GCP Quality Assurance Auditor, is responsible for ensuring quality and compliance with local and international regulatory requirements by conducting audits of Organon Processes, Affiliates, Vendors, Business Partners, and Investigator sites. The Associate Director is responsible for accepting audit...