LMS Administrator

About Us:
 
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here   About The role:   We are seeking a highly organized and detail-oriented Learning Management System (LMS) Administrator to join our team. Reporting to the L&D Manager, this role is critical to ensuring the efficient and effective operation of our learning platform. The LMS Administrator will be responsible for the day-to-day management, maintenance, and optimization of our LMS, providing technical support to users and ensuring the seamless delivery of all online learning initiatives. This position requires a proactive individual with a strong understanding of technical systems and a commitment to providing excellent user support, with a focus on leveraging advanced LMS functionalities for enhanced learning experiences.   What you will be doing:

• LMS Administration & Maintenance: Oversee the daily operations, configuration, and health of the LMS (e.g., system settings, integrations, branding).
• User Management: Manage user accounts, profiles, roles, and permissions within the LMS, including onboarding, offboarding, group assignments, and the creation and management of 'power users' with elevated access.
• Course & Content Management: Upload, publish, assign, and manage learning content (e.g., courses, modules, assessments, resources) ensuring accurate categorization and version control. 
• Reporting & Analytics: Generate, analyze, and distribute standard and custom reports on learning activities, course completions, user engagement, and other key metrics to support L&D initiatives and business insights. 
• Technical Support & Troubleshooting: Provide timely and effective first-line technical support to LMS users (learners, instructors, administrators) for issues related to access, course functionality, and platform navigation. Escalate complex issues as needed.
• Enhancing Learning Experience Features:
  • Managing Gamification: Configure and oversee gamification elements (e.g., badges, points, leaderboards) to drive learner engagement and motivation.
  • Facilitating Social Learning: Set up and manage social learning features within the LMS (e.g., discussion forums, communities of practice, peer learning groups).
  • Developing Learning Plans & Paths: Design, implement, and manage structured learning plans, programs, and career paths within the LMS.
  • Supporting Skill Management: Configure and maintain skill frameworks and competency management features within the LMS, associating skills with content and learner profiles.
  • Creating Evaluations: Develop and implement various evaluation methods.
• System Optimization & Best Practices: Continuously monitor LMS performance, identify opportunities for improvement, and implement best practices for content delivery and user experience.
• Data Integrity: Ensure the accuracy, consistency, and integrity of data within the LMS.
• Documentation: Maintain comprehensive documentation for LMS processes, configurations, and common troubleshooting steps.

• LMS Administration Expertise: Proven experience in administering and managing a Learning Management System. Docebo platform experience is a strong plus.
• Technical Aptitude: Strong ability to understand, troubleshoot, and navigate technical systems and software. Familiarity with integration concepts (APIs, SCORM, xAPI) is beneficial.
• Attention to Detail: Meticulous accuracy in managing data, configuring settings, and organizing content.
• Problem-Solving: Excellent analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Communication & Support: Strong verbal and written communication skills, with a customer service-oriented approach to providing user support and explaining technical concepts clearly.
• Data Management & Reporting: Ability to work with data, generate reports, and present findings clearly.
• Organizational Skills: Exceptional organizational and time management skills, capable of handling multiple tasks and priorities effectively.
• Proactivity: Ability to work independently, anticipate needs, and take initiative in maintaining system health and leveraging new features.

• A detailed company training on highest standards.
• A chance to work in friendly and supportive culture.
• Tremendous growth opportunities in a large fast moving international company.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Private health insurance