VIP Account Manager – French Language

6 hours ago

Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year

VIP Account Manager – French Language | iGaming Industry

About the Role:

As a
VIP Account Manage
r, you will be responsible for building and maintaining strong relationships with French-speaking VIP players. Your goal is to provide exceptional service, ensure player satisfaction, and drive retention and growth within your portfolio. You will be the main point of contact for VIP clients, ensuring their needs are met while identifying opportunities to increase engagement and loyalty
.

Main Duties and Responsibilities:

  • Manage a portfolio of French-speaking VIP players, ensuring top-level customer experience.
  • Build long-term, trust-based relationships with high-value clients.
  • Proactively contact players to introduce new offers, bonuses, and exclusive promotions.
  • Monitor player activity and trends to identify opportunities and risks.
  • Provide tailored solutions and personalized service to maximize player engagement.
  • Act as the go-to contact for VIP players, addressing inquiries and resolving issues quickly.
  • Collaborate with internal teams to deliver an exceptional VIP journey.
  • Prepare regular reports on player activity, performance, and retention metrics.
  • Contribute to developing strategies for increasing player loyalty and lifetime value.
  • Handle any additional tasks as assigned by the Head or Director of Department.

Requirements & Skills:

  • Native-level French
    and excellent comman
    d of En
    glish (both spoken and written).
  • Proven experience in
    the iGaming / Gambling ind
    ustry (mandatory).
  • Minimum 2+ years' experience
    in a VIP / Account Management role.
  • Strong interpersonal and relationship-building skills.
  • Excellent communication skills, both written and verbal.
  • Ability to understand player needs and deliver tailored solutions.
  • Good organisational and time-management skills.
  • Analytical mindset with the ability to interpret data and KPIs.
  • Confidence in using Microsoft Office and CRM tools.
  • Ability to work under pressure and deliver results in a target-driven environment.

What We're Looking For:

We are
seeking
a
customer-focused, results-driven VIP Account
Manager who can deliver an outstanding experience to our French-speaking VIP players. If you thrive in building relationships, understand the dynamics of the iGaming industry, and enjoy working in a fast-paced environment, this role is for you.

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