OPS Excellence Senior Manager

16 hours ago

Serbia AmRest Full time €30,000 - €60,000 per year

Join our team as a OPS Excellence Senior Manager  – play a vital role in driving operational excellence, quality, performance improvement and standardization across the country to all the equity. Help us to ensure that AmRest not only meets but exceeds industry standards in all aspects of restaurant operations. This is a unique opportunity to work in an international environment, closely collaborating with senior management and external organizations. 

Your Main Responsibilities
  • Manage the relationship with AmRest's franchisors to ensure smooth communication, best practice share including compliance of IFA.  
  • Lead franchisor's driven Operations Excellence programs, processes and project. 
  • Manage brand standards through creation of Brand Manuals, routine audits and review with local teams. 
  • Be the "Voice of Operations" within the organization, providing valuable insights to drive key brand initiatives/projects  
  • Responds to Internal Control/Audit recommendations to ensure legality and ops excellence of processes. 
  • Implements AmRest systems across the brands within the countries/regions and manages timelines for all deliverables 
  • Manages an integration process for the responsible markets from OPS Excellence side 
  • Identifies opportunities to improve current procedures, through root cause problem identification and structured problem-solving methodology 
  • "Loves" people and make sure they know about it every single day. 
  • Stretches people to perform at their best each time by setting goals and expectations, helping them succeed and rewarding high results. 
  • Applies a "less is more" mindset in managing budgets and resources. 
  • Proactively looks for functional best practices, spreads knowledge, experience, findings and provides constructive inputs to support the superior in creation and roll-out of the departmental strategy/agenda. 
Your Skills & Experience:
  • At least 3 years of functional experience 
  • Proved leadership experience
  • English Level (min. B2)
  • Spanish Level (min. B2)
  • Knowledge of Project Management, Change Management, OPS Excellence, Lean Methodology, Continuous Improvement – nice to have 
  • Excellent interpersonal and communication skills, ability to cooperate with all levels of hierarchy 
  • Ability to establish cross-functional, collaborative relationships with business partners and work cross-functionally in an organization 
  • Critical thinking and problem-solving skills
  • Strong initiative, commitment, and orientation on improving processes
  • Knowledge of MS Office. 
Benefits
  • Working in a growing multinational company in an international team located in different countries.
  • Full-time job.
  • Private Life and Health Insurance, 25% Discount in our brands.
  • Competitive remunerative package.
  • Access to Gympass and GoFluent.

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