Director, QA

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we're able to create a place where everyone feels like they belong. 

Job Responsibilities

JOB SUMMARY

Oversees the conduct of audits and hosting of audits and regulatory inspections. Leads Corporate Quality process improvement initiatives to ensure continuous improvement within the Company. May manage a team.

JOB RESPONSIBILITIES

General Profile

 Oversees the conduct of audits and conducts audits in accordance with QA SOPs and WIs

 Reviews audit reports generated by others' and generates audit reports as applicable

 Oversees the preparation for and the hosting or supporting of customer audits, including compilation of responses for customer audits. Resolve issues with customers, where applicable. Prepare for and host customer audits in accordance with QA SOPs/WI as necessary

 Plans and provides strategies for assessing readiness of Syneos Health offices for potential Regulatory Inspections and oversee the assessments (e.g. develops a program for and oversee conducts 'mock inspections'). Develops and delivers inspection readiness training to staff.

 Oversees the preparations for and the hosting or supportin g of Regulatory Authority Inspections including compilation of any pre-inspection required information. Prepare for and host Regulatory Inspection in accordance with QA SOPs/WI as necessary

 Communicates findings from customer audits and Regulatory Authorit y Inspections of Syneos Health promptly to appropriate Syneos Health personnel and provides support on root cause analysis, corrective and preventive actions

 Provides consultancy on quality/regulatory related issues as needed.

 Proposes strategies for improvements to quality and compliance of Operations and services.

 Leads Corporate Quality process improvement initiatives to ensure continuous improvement within the Company.

 May participate in and direct activities related to department staff operations such as interviewing and selection, professional development, performance management, employee counseling and separations.

 My have line management responsibilities for staff members. If so, builds and maintains an organization that meets the needs of Syneos Health and its customers and ensures that his / her direct reports deliver against the budget, timeline, and quality requirements.

Functional and Technical Expertise

 Coaches, provides feedback, and guides others.

 Knowledge of Medical and technical terminology related to the audit types to be conducted.

Complexity

 Anticipates and resolves key technical, operational, or business problems related to non -compliance with GxP.

 Applies critical thinking to identify solutions to non-standard requests and complex problems.

 Well versed in customer management and project management.

 Interacts with regulators, customers, and other external stakeholders on quality related matters.

 Applies strategic and critical thinking to identify solutions to non -standard requests and moderately complex problems.

Supervision

 May supervise a team.

Other tasks

 Participates in local and / or company-wide special projects according to his / her skills or talents and the needs of the entire organization.

 Participates in appropriate industry associations and other relevant forums

 Coaches and trains company personnel in quality-related matters.

 Develops and enhances QA SOPs and WIs.

 Performs other work-related duties as assigned.

 Minimum travel may be required (up to 25%).

QUALIFICATION REQUIREMENTS (please indicate if 'preferred')

 Requires a Bachelor's degree in a science/health care field or equivalent with significant experience and expertise in all aspects of GxP quality assurance auditing.

 Previous experience in the conduct of multiple audit types (e.g. vendors, investigator sites, trial master files,

data management, safety reporting, and laboratories) is essential.

 Previous experience in a similar role is required.

 Excellent knowledge of GxP regulatory requirements.

 Computer literacy commensurate with job requirements (Microsoft Office suite; basic Sharepoint proficiency).

 Able to act independently and proactively.

 Above average attention to detail.

 Able to handle multiple tasks to meet timelines in a dynamic environm ent.

 Strong organizational, presentation and interpersonal skills.

 Excellent team building skills.

 Cultural sensitivity to allow effective communication with stakeholders from diverse cultural backgrounds.

 Ability to negotiate and provide constructive fee dback.

 Well-developed communication skills and the ability to write concise, accurate reports and other necessary documentation.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.