Junior 2nd Line Support Specialist

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in the marketing, gaming, and financial segments of the
iGaming
industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections worldwide, which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious junior
Junior 2nd Line Support Specialist (Russian speaking)
to join our Gaming platform team for
full-time
employment in our beautiful
office
in New Belgrade.

Here are a few reasons to
join us
:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (25 working days of paid vacation, flexible schedule, corporate events, and team-building activities);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

This position is perfect for tech people who are looking for entry into the world of IT.
Do you already think about the technical future? Already a student of any IT direction? Don't want to waste time and want to be sure of your prosperous future right now?

Then it is a place made just for you. It is a rare chance to work together with almost all IT professionals and to make your next professional step more conscious.

In this position, we would like you to undertake the following responsibilities:

• Work schedule: Day shift 12h/ Night shift 12h/ 2 days off
• Implementation of the second and third lines of support (receiving information from the first line and further working with information in order to solve the problem)
• Coordination and resolution of incidents (using the administrative panel and access to the LC of third-party services that provide services for our customers)
• Participation in testing (debugging bugs, testing new functionality in order to understand its work)
• Replenishment of the knowledge base on typical incidents (FAQ)
• Participation in the development and finalization of technical instructions for the first second and third in the conditions of constant changes according to the needs of the business
• Consulting users on issues beyond user instructions or authority
• Work in the administrative panel developed by the company (easy to use, we provide the training)

Required skills:

• Knowledge of Russian language B2-C1 (fluent verbal and written)
• Knowledge of English language B2-C1 (fluent verbal and written)
• Strong knowledge of network technologies
• Excellent communication skills
• Experience in support/working with people/resolving problems will be a plus
• Perfect understanding of the Russian language, good conversational skills
• An understanding of English at the documentation level, a desire to improve English
• Experience in cross-functional tasks, projects
• Strong thinking skills
• Ability to work in a dynamic work environment

For our part, we are ready to provide you with our full and comprehensive support in order to cope successfully with this list of tasks. Our
2nd Line Support Department
is waiting for you to become an indispensable part of it and to strengthen us with your personality.