Technical Support Associate

1 day ago

Belgrade, Central Serbia Resideo Full time

Reporting to the Technical Support Manager, the Technical Support Associate will be responsible for answering dealer inquiries through phone or Live Chat communication to our partners predominantly in the UK.  You must be comfortable working in a fast-paced, entrepreneurial environment that is goal-oriented and emphasizes accountability for delivering results. The Technical Support agent will partner with various departments in the UK, USA and other regional offices to establish point of resolution until complete satisfaction for our Partner, and the homeowner.  

If you are a multitasking, out-of-the-box thinker, efficient and productive go-getter then this role is for you Join a growing team that leads our industry in excellent customer support in Home Automation.  

JOB DUTIES:

  •  Work within our technical support team, answer enquiries from our Partners installing our products. Support is provided via phone, Live Chat or occasionally via email  
  •  Collaborate with the product development team and provide feedback when necessary, through defect reports  
  •  Suggest knowledge base articles for our tech support knowledge base to our HQ Team  
  •  Participate in product Beta testing and provide feedback  
  •  Technical Community (Forum) posting and monitoring  
  •  Work towards set KPIs set out by the Technical Support Manager  

YOU MUST HAVE:

  • Experience in troubleshooting technical products  
  • Previous call center or technical support role experience   

WE VALUE:

  •  Experience working with AV and home automation equipment
  •  Experience working with AV and home automation equipment  
  •  CCNA, Network+ Or equivalent industry network qualifications

WHAT'S IN FOR YOU:

  • Health insurance through Generali
  • Insurance in case of serious illness, surgical intervention, professional illness, and insurance from the consequences of an accident
  • Sports and Recreation - Fitpass or Sports Academy Kocovic
  • English classes during working hours
  • Employee referral bonus program
  • Control4, PCNA Qualification
  • Corporate social events and team buildings
  • Food and drinks: Free use of coffee machines, free fruit and snacks
  • Well-equipped office

#LI-SR1

#LI-HYBRID

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

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