Control Room Operator with Turkish

2 days ago

Belgrade, Central Serbia ARRISE Full time €35,000 - €45,000 per year

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?

  • We're more than a company—we're a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
  • We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
  • We don't just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description:
We are seeking a vigilant and experienced individual to join our team as a Control Room Operator. In this role, you will be responsible for supervising and verifying operational activities within our live casino studios, ensuring that all games are conducted smoothly and in compliance with company standards. You will handle real-time issues, support management, and maintain an up-to-date understanding of all procedures and game requirements.

Responsibilities:

  • Operational Oversight: Monitor and verify all studio activities according to the organizational standards, ensuring smooth operations.
  • Issue Management: Respond promptly to table calls in Turkish, resolving issues quickly to minimize disruptions in gameplay.
  • Standards Enforcement: Maintain and enforce the company's game standards in Turkish during all live sessions.
  • Incident Reporting: Log and report any operational incidents or discrepancies in Turkish, ensuring accurate records.
  • Management Assistance: Support CRO Specialists, Shift Managers, and team leaders with Turkish operational tasks to ensure efficiency.
  • Knowledge Maintenance: Stay updated on all procedures, rules, promotions, and game strategies to ensure compliance.
  • In addition, any other tasks as may be required by the Company from time to time, which fall under the employee's are of expertise

Candidate Requirements
:

  • Industry Experience: At least 3 months of hands-on experience as a Game Presenter.
  • Language: Professional working proficiency in English and Turkish is a must.
  • Education: Minimum High School Diploma
  • Knowledge Proficiency: Understanding of games and procedures.
  • Communication Skills: Advanced written and verbal communication skills in English and Serbian.
  • Technical Skills: Proficiency in PC operations and Microsoft Office.
  • Management Experience: Experience in a supervisory or management role is advantageous.
  • Knowledge: Casino Surveillance and Control Room Operations is a plus.

Nice to have:

  • Technical Background: Familiarity with live casino technology or control room systems.
  • Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

Benefits:

  • Competitive salary.
  • Additional earnings of €500,00 NET for each successful job referral to ARRISE.
  • Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers
  • Private health insurance from day one
  • FitPass membership for sports activities and discounts at popular brands after 3 months
  • An exceptional studio space in a modern office building in New Belgrade
  • International work environment and young colleagues.
  • Opportunities for advancement to higher positions in the online casino.
  • Relocation support: accommodation provided.
  • Permanent contract.
  • Highly recommended by employees, with a strong preference to refer friends,
  • Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.

Ready to Elevate Your Career? Join ARRISE Today

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