Customer Service Representative – English speaking

2 weeks ago

Belgrade, Central Serbia MEBIT d.o.o. Full time €25,000 - €40,000 per year

About Us
Mebit is a dynamic and customer-centric organization dedicated to providing exceptional support and solutions to our clients. We are currently seeking enthusiastic and dedicated Customer Support Representatives with excellent English skills to join our team and contribute to our commitment to excellence.

Job Description
As a Customer Support Representative at Mebit, you will play a vital role in ensuring our clients receive top-notch support and assistance via live chat and email. Your primary responsibilities will include:

Key Responsibilities

  • Providing timely and courteous customer support through live chat and email channels.
  • Assisting clients with inquiries, resolving issues, and providing product or service information.
  • Troubleshooting technical problems and escalating issues to the appropriate teams when necessary.
  • Maintaining a high level of product knowledge to effectively assist clients.
  • Documenting customer interactions and ensuring accurate and thorough case records.
  • Collaborating with team members and other departments to resolve complex customer issues.
  • Continuously seeking opportunities to improve customer service processes and procedures.
  • Delivering exceptional service and ensuring customer satisfaction with each interaction.

Qualifications

  • Excellent English language skills, both written and verbal.
  • Strong problem-solving abilities and a patient and empathetic approach to customer interactions.
  • Ability to adapt to evolving technologies and learn new software quickly.
  • Detail-oriented with strong organizational skills.
  • Basic computer skills for data entry and using customer support software.
  • Ability to work in a rotating 3-shift schedule, including evenings, overnight, weekends, and holidays.

Desirable Skills

  • Fast keyboard typing.
  • Basic knowledge of Cryptocurrency.
  • Understanding of Sports & Gambling rules.
  • Proficiency with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

What We Offer

  • Competitive salary.
  • Yearly bonus.
  • Birthday gift.
  • Private health insurance
  • Access to a wellbeing platform
  • Opportunity for career advancement within the company.
  • Training and development programs.
  • Work in a pleasant and dynamic environment at our modern office.
  • Collaboration in an international team.
  • Paid warm meals and a snack bar with beverages and snacks.
  • One hour of break within an eight-hour workday.
  • Access to a lounge room with recreational amenities.
  • Regular team-building activities.

How To Apply
If you are passionate about providing exceptional customer support through live chat and email, have excellent English language skills, and are looking for a dynamic and rewarding career, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for the Customer Support Representative position at Mebit through our online application portal below.

  • Please check your spam or junk mail folder to make sure you don't miss any of our emails.

Mebit is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Join our team and be a part of our commitment to delivering outstanding customer service through live chat and email. We look forward to receiving your application

  • English-Speaking Games Presenter

    2 weeks ago

    Belgrade, Central Serbia Careerxtra Full time €30,000 - €40,000 per year

    Position:English-Speaking Games PresenterLocation:Belgrade, SerbiaEmployment Type:Full-timeCompensation:Competitive base salary + performance bonusesWe are seeking enthusiastic and confidentEnglish-speaking Games Presentersto join our team in Belgrade. As a Games Presenter, you'll host live online gaming sessions, bringing energy, professionalism, and...

  • Polish Customer Support Advisor

    6 days ago

    Belgrade, Central Serbia speakit Full time €13,000 - €15,500 per year

    On behalf of our client, a globally recognized leader in the jewelry industry, we are looking for a Polish-speaking Customer Support Representative. Our client creates and delivers timeless, high-quality jewelry pieces that inspire self-expression and are cherished by millions of customers worldwide.As part of their growing customer experience team, you will...

  • English speaking Game Presenter

    5 days ago

    Belgrade, Central Serbia MVProtalent Full time €12,000 - €14,400 per year

    On behalf of our iGaming Client, worldwide leading service provider, we are looking for dynamic individuals to work as English Speaking Game Presenters and join their newest live studio in New Belgrade, in a pleasant, modern, and technologically advanced environment.As a Game Presenter you will deal, open, maintain, and closes card games and broadcasting...

  • Customer Sales Representative

    2 weeks ago

    Belgrade, Central Serbia Evennon Logistics Inc. Full time $40,000 - $60,000 per year

    Evennon Logisticsis a trusted third-party logistics (3PL) provider, committed to delivering reliable and efficient transportation solutions. Since our founding in 2019, we have built our reputation on consistency, integrity, and a customer-first approach. Our guiding principle is simple:we never return freightensuring every load is handled with care,...

  • English speaking Online croupier

    2 weeks ago

    Belgrade, Central Serbia MVProtalent Full time €700 - €1,100 per year

    On behalf of our iGaming Client, world wide leader iGaming provider, we are looking for English speaking well presented individuals to work as a Game presenter and join their live studio in New Belgrade (Serbia).ResponsibilitiesGuiding online players through the games with flair and finesse, in line with company standards.Project confidence and...

  • Sales Representative

    3 days ago

    Belgrade, Central Serbia Workanova Full time €40,000 - €60,000 per year

    Job Title:Sales Representative (German language) - iGaming IndustryLocation:Office-basedAbout The RoleWe are looking for a motivatedGerman-speaking Sales Representativeto join our team in the online casino industry. The role is focused onoutboundsales activitieswith existing clients, aiming to strengthen relationships and identify upsell opportunities.Key...

  • English speaking Online Game Presenter

    2 weeks ago

    Belgrade, Central Serbia MVProtalent Full time €700 - €1,100 per year

    On behalf of our iGaming Client, world wide leader iGaming provider, we are looking for English speaking young and well presented individual to work as a Game presenter and join their live studio in New Belgrade (Serbia).TasksGuiding online players through the games with flair and finesse, in line with company standards.Project confidence and professionalism...

  • Customer Service Representative

    2 weeks ago

    Belgrade, Central Serbia Zelh Full time $40,000 - $60,000 per year

    We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations—every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied. Key Responsibilities: Answer every incoming call...

  • English speaking Online Game Presenter

    1 week ago

    Belgrade, Central Serbia MVProtalent Full time €700 - €1,100 per year

    On behalf of our iGaming Client, world wide leader iGaming provider, we are looking for English speaking dynamic individuals to work as a Game presenter and join their live studio in New Belgrade (Serbia).TasksGuiding online players through the games with flair and finesse, in line with company standards.Project confidence and professionalism in front of the...

  • Customer Service Agent

    2 weeks ago

    Belgrade, Central Serbia Hyperoptic Full time £40,000 - £60,000 per year

    Job title:Customer Service Agent – 1st lineOffice location:Belgrade with Hybrid workingAbout The Role And The TeamAs a Customer Service Agent at Hyperoptic you will work in an energetic environment with over 150 enthusiastic, empathetic and motivated people. You will overcome obstacles on a daily basis and make every problem an opportunity, moving toward a...