Customer Service Consultant

2 weeks ago

Belgrade, Central Serbia Assist Digital Full time €2,500 - €3,500 per year

Za naš tim u Beogradu tražimo osobu (m/ž) za poziciju:

Konsultant u korisničkoj podršci - nemački jezik

Ko smo?

Assist Digital
je internacionalna kompanija za upravljanje korisničkim iskustvom koja pruža celokupnu uslugu, spajajući ljudsku i veštačku inteligenciju radi poboljšanja poslovnih rezultata svojih klijenata. Inovativnu ponudu karakterišu usluge i rešenja koja se temelje na potencijalu veštačke inteligencije i dizajna korisničkog iskustva, kao i CRM aplikacija, automatizacija ulaznih i izlaznih kontakata s klijetima (chatbot, virtuelni pomoćnici), sve do više kanalnih kontakt centara. Više od 15 godina kompanija podržava i vodi CRM digitalnu transformaciju međunarodnih brendova radeći na celokupnom procesu upravljanja korisničkim iskustvom. Assist Digital danas čini 3500 profesionalaca smeštenih u tri kancelarije u Italiji (Milano, Rim, Napulj), te kancelarijama u Albaniji, Hrvatskoj, Tunisu, Francuskoj, Nemačkoj i Velikoj Britaniji.

Ako se pronalaziš u opisu:

  • Aktivno se služiš nemačkim jezikom u govoru i pismu (B2/C1)
  • Imaš izvrsne organizacijske veštine i dobro upravljaš vremenom i rokovima
  • Timski si igrač i rešavaš probleme
  • Imaš pozivitan stav i vešt si komunikator
  • Upoznat si sa načinom rada kontakt centra

Tvoji zadaci će biti:

  • Naš klijent je renomirana internacionalna kompanija iz oblasti automobilske industrije i pružaćeš usluge kontakt agenta za korisnike
  • Odgovaraćeš na upite klijenata putem telefona i/ili digitalnim kanalima na nemačkom jeziku
  • Sve informacije ćeš obrađivati u skladu sa standardnim procedurama
  • Učinak ćeš poboljšavati shodno određenim standardima i uputima
  • Svoju poziciju ćeš unapređivati kroz usvajanje novih znanja i učestvovanjem na edukacijama

Šta nudimo?

  • Zanimljiv i dinamičan posao u automobilskoj industriji
  • Moderno radno okruženje u novoj kancelariji smeštenoj na Novom Beogradu
  • Radno vreme centra je od ponedeljka do petka, isključivo prva smena
  • Bonus dobrodošlice u iznosu od 200 evra nakon 3 meseca
  • Bonusi za efikasnost na mesečnom nivou
  • 24 dana godišnjeg odmora
  • Privatno zdravstveno osiguranje
  • Fitpass program
  • Stimulišuće međunarodno radno okruženje s heterogenim timovima i mogućnostima za širenje znanja
  • Mogućnost razvoja komunikacijskih veština na stranim jezicima
  • Razvojni put usmeren prema poboljšanju vaših profesionalnih veština
  • Interne edukacije za razvoj poslovnih veština i stranih jezika

Assist Digital osvojio je sertifikat Great Place to Work u Italiji 2017. godine #ThinkDigitalThinkAssist

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