Head of IT

10 hours ago

Belgrade, Central Serbia Adrian Magnus Full time

Adrian Magnus
is a premium cigar brand, part of, an international premium cigar distribution company,
Carazo Group
, founded in 2012. We operate across Europe, the United States, and Latin America, managing multiple brands, warehouses, and digital sales channels.

In
Serbia,
we operate through our local entity
QualiX DOO
, which serves as a key operational and administrative hub for the group.

With 40+ professionals globally, we are focused on building stable, scalable systems that support international logistics, sales, and operations.

Position Summary
We are seeking
a Head of IT / Technical Operations Lead
to take ownership of our internal IT systems, integrations, and technical processes. In this role, you will act as a systems-oriented technical owner rather than a narrow platform specialist. You will understand how business systems work together, configure and troubleshoot tools, manage integrations and automations, and coordinate external developers and vendors. You will continuously improve system reliability, processes, and documentation.

This position is hired locally under our Serbian entity, Qualix DOO.

Key Responsibilities
You are
not expected to be an exper
t in HubSpot or Shopify from day one. This is not a HubSpot Architect, Shopify Developer, DevOps or Infrastructure Engineer role.

  • Business Systems & Integrations - Maintain and improve integrations between:
  • CRM systems (HubSpot) - nice to have (not mandatory)
  • E-commerce platforms (Shopify) - nice to have (not mandatory)
  • ERP/WMS systems,
  • Logistics and shipping tools
  • Configure and manage automations using Zapier, Make, or similar tools
  • Troubleshoot data synchronization issues between systems
  • Document system architecture, workflows, and integrations
  • IT Operations & Infrastructure
  • Full ownership of HubSpot setup (pipelines, workflows, automations)
  • Build dashboards, segmentation, and reporting
  • Ensure stable sync between HubSpot and Shopify, ERP/WMS, and shipping tools
  • CRM & E-Commerce (Operational Level)

  • Support HubSpot from a technical and operational perspective:

  • User management,

  • Pipelines,
  • Properties,

  • Basic workflows and automations

  • Support Shopify stores from a technical operations perspective:

  • Apps,

  • Integrations,

  • Data flows

  • Technical Coordination & Delivery

  • Coordinate external developers, IT vendors, and service providers
  • Translate business requirements into clear technical tasks
  • Review and validate technical implementations
  • Ensure systems are stable, documented, and scalable

Requirements

  • Technical higher education in Systems Engineering, Computer Science, Information Technology, or a related technical field
  • 3-6+ years of experience in IT operations, systems engineering,technical support leadership,or technical project coordination roles
  • Strong understanding of business systems, integrations, data flows, and automation logic
  • Practical experience with automation tools (Zapier, Make, or similar)
  • Ability to independently troubleshoot and resolve technical issues
  • Good professional English (written and spoken)
  • Willingness to learn and master internal platforms (HubSpot, Shopify, ERP/WMS)

Benefits

  • Competitive pay: $3,300-$3,500 gross/month on a B2B contract, plus quarterly performance bonuses
  • Possibility for local Serbian employment contract
  • Career growth: Opportunity to take on more responsibility and grow within the IT team
  • Cross-functional exposure: Collaborate directly with executive leadership and international teams
  • Fast-impact environment: Join a growing company where you can build, improve, and make a real difference from day one

Upload your CV in English and include your portfolio (if available), answer the screening questions, and take the first step toward becoming part of a dynamic, multicultural work environment. We can't wait to meet you