M365 Support Team Lead Microsoft 365 Services

6 days ago

Belgrade, Central Serbia x1F Full time €40,000 - €80,000 per year

Your focus at x1F

As an M365 Support Team Lead, you take functional leadership for our Microsoft 365 support team. With your coordination skills and hands-on mindset, you ensure smooth processes, efficient ticket handling, and excellent service quality. Acting as the key interface between onsite teams and management, you keep everything running seamlessly.

M365 Support Team Lead [Microsoft 365 Services] (m/f/d)
part of our Corporate IT team

  • Belgrade, Serbia, hybrid, remote
  • Unlimited
  • henceforth
  • Full-time

Apply now

Your tasks

  • Lead & Coordinate: You guide the M365 support team (Tier 1–3), set priorities, and foster collaboration.
  • Manage Tickets: You oversee ticket handling in TopDesk, ensuring timely and high-quality responses.
  • Ensure Quality: You monitor SLAs and KPIs to maintain excellent service standards.
  • Handle Escalations: You take ownership of escalations and provide clear, structured reporting.
  • Collaborate: You work closely with onsite SMEs and Service Managers to align goals and improve outcomes.
  • Share Knowledge: You contribute to documentation, training, and best practice development.

Your Skills And Experience

  • Experience: Several years in IT support and functional team leadership or coordination
  • Expertise: Strong knowledge of Microsoft 365 (Teams, Exchange, SharePoint, Entra ID)
  • Tools: Familiarity with ticketing and monitoring systems (e.g., TopDesk)
  • Skills: Excellent organizational and communication skills
  • Language: Fluent in English; good command of German (B2 or higher)

Your Personality

  • Responsibility: You take ownership and think in terms of service excellence.
  • Communication: You inspire and motivate through clear, constructive guidance.
  • Analysis: You tackle challenges with an analytical, solution-oriented mindset.
  • Drive: You stay proactive, structured, and open to change in a dynamic environment.

What we offer

  • Community & team culture: Experience events with us that connect and are fun – from relaxed get-togethers to structured team-building sessions. We believe that strong teams grow through shared moments.
  • Flexible working & balance: Work where and how it suits you: At home, in the office, or on the road at a workation. Our flexible working hours provide you with maximum flexibility while ensuring there's always some overlap with the project's core working hours.
  • Health & well-being: At x1F, your well-being truly matters. Across our Nearshore locations, we offer a variety of benefits designed to support you – both personally and professionally. Curious about what's available in your country? Reach out to our recruiter anytime – we're happy to guide you
  • Professional development: We offer German lessons (cost participation) and targeted development programs to support your career growth.

Interested?

Not sure if you meet every requirement we're looking for? No worries. Just get in touch - we'll take a look at it together. No strings attached.

Katarzyna Oraczewska
Senior Recruiter

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