Instructional Designer

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Title: Instructional Designer & Program Manager
Location: Belgrade, Serbia
Job Summary
We are seeking a dynamic and experienced
Instructional Designer and Program Manager
to guide the design, development, and delivery of engaging, effective, and scalable learning experiences for our Customer Success Management (CSM) organization. This role will collaborate closely with internal subject matter experts (SMEs) and external content developers to assist with the development of both web-based and classroom-based training programs that drive performance, enhance customer engagement, and support career development within the CSM team.

Key Responsibilities

• Instructional Design & Development

• Support the design and development of interactive, learner-centric training materials including eLearning modules, instructor-led training (ILT), virtual instructor-led training (vILT), job aids, and assessments, for both softskills and technical training.

• Apply learning principles, instructional design models (e.g., ADDIE, SAM), and modern learning technologies to create impactful learning experiences.

• Ensure content aligns with business goals, learner needs, and performance outcomes.

• Program Management

• Lead end-to-end project management of training initiatives, including scoping, planning, resource coordination, timeline management, and stakeholder communication.

• Manage relationships with external content vendors, ensuring quality, consistency, and timely delivery of outsourced learning solutions.

• Track and report on program effectiveness using learning analytics and feedback to drive continuous improvement.

• Collaboration & Stakeholder Engagement

• Partner with internal SMEs, CSM leaders, and cross-functional teams to identify learning needs and translate them into actionable training solutions.

• Facilitate content reviews, pilot sessions, and feedback loops to ensure relevance and accuracy of training materials.
• Serve as a trusted advisor on learning strategy and best practices within the CSM organization.

Qualifications

• Bachelor's degree in Instructional Design, Education, Organizational Development, or related field (Master's preferred).
• 5+ years of experience in instructional design and program management, preferably in a SaaS or customer success environment.
• Proven experience working with both internal SMEs and external content developers.
• Knowledge of learning technologies (e.g., LMS, authoring tools like Articulate 360, Adobe Captivate, or Rise).
• Excellent project management skills with the ability to manage multiple priorities and stakeholders.
• Exceptional communication, facilitation, and interpersonal skills.
• Familiarity with customer success principles and practices is a strong plus.

Preferred Skills

• Experience with data-driven learning evaluation (e.g., Kirkpatrick Model).
• Certification in instructional design, project management (e.g., PMP), or learning technologies.
• Experience with agile learning development methodologies.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.