Customer Success Manager

Customer Success Manager

Hybrid: Belgrade/Novi Sa

**d

Schneider Electri**
c is a global leader in energy management and automation. We provide innovative digital solutions to make energy safer, more reliable, efficient, and sustainable. Join us and be part of a company that's driving the future of energ

y.

Schneider Electric Hub is looking for
a Customer Success Mana
ger (CSM). As a CSM you will be responsible for managing high-touch, strategic existing customer accounts. The CSM will act as the main point of contact for customers, ensuring successful onboarding, driving product adoption (Trusted Advisor), and fostering long-term relationships. The CSM will work closely with top management, middle managers, and cross-functional teams to ensure the customer's success and alignment with their business goa

**ls.

What will you**

• do?Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagem
• ent.Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision makin process in customer organizat
• ion.Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these go
• als.Develop and implement customized onboarding plans tailored to individual customer ne
• eds.Create and manage customer success plans that align with the customer's business goals and desired outco
• mes.Prepare both standard and custom documentation to support onboarding and ongoing engagem
• ent.Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic adv
• ice.Collaborate closely with the Operatios team for seamless handoffs in last phase of project deliv
• ery.Collaborate closely with the Sales team for seamless handoffs and cooperative customer managem
• ent.Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future go
• als.Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strateg
• ies.Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audien
• ces.Collaborate with product teams to provide input on the roadmap based on customer feedback and requireme
• nts.Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignm
• ent.Generate custom pricing proposals when necessary and assist in contract renew
• als.Work intensively with Sales and Support teams to ensure a coordinated approach to customer managem
• ent.Drive internal and external success stories, including developing 3 internal and 1 external story per customer annua
• lly.Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry eve
• nts.Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Custom
• ers.Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory servi
• ces.Coordinte with Partner, if Partner is engaged in project delivery and/or L1 sup
• portMaximize the return on investment from our software and servi
• ces.Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry tre
• nds.Build a long-term, collaborative relationship with our team dedicated to their succ
• ess.Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer's requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole proc

**ess.

What qualifications will make you successful for this**

• role?Educ
  ation: Bachelor's/Master's degree in Power Engineering, or related f
• ield.P
  r
  oven exper
  i
  en
  ce in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar funct
• ions.Good understanding of Power Distribution Utilities' business, their processes and regulatory compliance principles is a significant advan
• tage.Understanding of ADMS/OMS/GIS software and its integration within utility lands
• cape.Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakehol
• ders.Excellent communication, interpersonal and negotiation sk
• ills.Ability to thrive in a fast-paced, dynamic environment and drive initiatives independe
• ntly.Familiarity with customer success platforms and tools is a
• plus.Support up to 10% international travel ye
• arly.Professional Proficiency in both written and spoken English is mandatory. German, Spanish and French also a

**plus.

What we**

• offer?Private health insurance & life insu
• rance.24+ days of annual
• leave.Hybrid working model (3 days office, 2 days WFH) & flexible working
• hours.Financial, legal, and psychological assistance pr
• ogram.Family policy – Parental leave & Care
• leave.Lunch in our Hub with disc
• ounts.Opportunity to buy Schneider Electric shares per discounted price (WESOP pro
• gram).Having a chance to be mentored by any worldwide expert inside Schneider Ele
• ctric.Recognition culture through our own StepUp platform & bonus s
• ystem.Building a managerial, technical and/or consulting career path in the #1 world sustainable multinational co
• mpany.A company culture that encourages performance and cooper

**ation.

Let us learn about you Apply**

**today.

You must submit an online application to be considered for any position with us. This position will be posted until**

filled.