Concierge Manager

2 weeks ago

Belgrade, Central Serbia Belgrade Waterfront Full time $40,000 - $60,000 per year

Eagle Hills
is an Abu Dhabi-based private investment and real estate development organization. We were formed with the aim to develop and revitalize cities and communities, in line with innovative lifestyle solutions, that meet the demands of modern living.

Our expanding portfolio challenges our people to be agile and embrace opportunities in new and progressive markets. We think and plan with our future in mind. Our culture rewards outstanding performance and encourages a journey to success; all whilst being part of an organization that is leading the way in modern developments.

Join us and become the member of Belgrade Waterfront Team as a:

CONCIERGE MANAGER

YOUR AGENDA:

  • Supervises the day-to-day operations of front desk and reception areas for all BW residential buildings
  • Ensures that staff members provide outstanding guest service in residential buildings within BW project
  • Conducts onboarding and training staff members in order to demonstrate the highest level of guest service
  • Creates work schedules and organizing shifts for all team members
  • Evaluates performance of all staff members
  • Supervises daily shift process ensuring all staff members adhere to company's standards and procedures
  • Provides an FM Helpdesk function at all FDR points to deal with facilities and service-related issues, requests, and queries
  • Coordinates with other staff members to ensure that maintenance requests are addressed in a timely manner
  • Ensures adherence to departmental policies and procedures, including residents privacy

YOUR QUALIFICATIONS:

  • Minimum of 2 years of experience as a Concierge/Front Desk Manager or similar
  • Previous Receptionist experience is preferred
  • Ability to organize and delegate duties of all staff members
  • Strong guest service skills
  • Strong internal as well as external stakeholder management skills
  • High standards of communication and interpersonal skills
  • Strong time management and organizational skills
  • Strong leadership skills and training abilities

WHAT WE OFFER:

  • Work in an international environment
  • Opportunity to work on one of the most prestigious projects in our region
  • Outstanding opportunities for career development

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.