Service Planner

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Title : Service Planner (III) - US
Location: Belgrade, Serbia
Grade: 8

Position Summary & Key Areas of Responsibility

Do you speak English? 
 
In NCR Atleos you will have a chance to use English in everyday work in both spoken and written form. With us you will have the opportunity to keep improving your language skills in a diverse and dynamic work environment. 
 
Does communication play a large role in your life? 
 
NCR Atleos connects you with colleagues across the globe and offers numerous training opportunities to help you fine-tune your communication skills. Keep in mind – if you just communicate well you can get by, but if you communicate skillfully, you can work miracles 
 
Do you like logic games? 
 
Are you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple 
 
Are you curious and willing to learn? 
 
Our organization is a great environment for fostering creativity and continuous professional and personal improvement. Our leadership is there to support you and give you the tools to succeed. If you enjoy being part of challenging, dynamic, but equally fun and rewarding work environment – our Field Support Center might be the perfect place for you to start and develop your career within IT and Services industry.  
 
If you like what you've read, you could be just the one we are looking for, so keep going 
 
Who We Are 
 
Field Support Center is a global organization of over a thousand people dedicated to supporting and planning all our field service activities which include repair, maintenance and installation of new and existing equipment worldwide across various lines of business.  
 
What We Offer To You 
 

•    Market competitive salary and regular bonuses/rewards based on your performance 

•    A world-class working environment in Belgrade campus, our brand-new Serbia office 

•    Private medical insurance for you and supplementary private medical insurance for your dependents – because we care about more than just what you can contribute to the company 

•    Discounts with local retailers using only your NCR Atleos badge – because we make it simple 

•    One-time appreciation sum for a new child to parents 

•    New Year's gifts for your kids 

•    Continuous professional development through NCR University and LinkedIn Learning courses 

•    Opportunity to stay physically fit and mentally strong through NCR sponsored global and local wellness and fitness programs 

•    Modern cafeteria/canteen 

•    Rewards for new employees you bring to our team 

•    For those most challenging of times in our lives – we offer professional support and counselling 

What You Will Bring 

•    English language – professional proficiency  

•    Excellent communications and interpersonal skills 

•    Ability to write, speak, listen, and present information effectively and persuasively 

•    Strong organizational acumen and ability to multitask 

•    A sense of urgency when performing daily tasks 

•    Willingness to work in shifts and on weekends (primarily supporting US working time 13:00 - 07:00 CET) 

What You Will Be Doing 

•    Manage incoming service requests in a timely, efficient, and effective way 

•    Plan, prioritize, assign, and monitor all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions 

•    Maintain effective and timely communication with technicians and obtain regular progress updates for outstanding work 

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.