Onsite Services Technician

Job Title: Onsite Services Technician

Location: Belgrade, Serbia

Job Summary

The Onsite Services Technician ensures seamless IT operations and exceptional end-user experience by delivering hands-on technical support and managing workplace infrastructure across Schneider Electric sites. This role is critical to maintaining productivity and supporting digital innovation initiatives.

Key Responsibilities

• Desk-side Support: Provide direct technical assistance for desktops, laptops, tablets, smartphones, and related devices.
• Hardware Break & Fix: Diagnose and repair hardware issues, manage replacements, and ensure data restoration.
• Warranty Management: Coordinate repairs with manufacturers and third-party vendors, handle warranty claims and logistics.
• Asset Tracking: Maintain accurate records of equipment status and user assignments in asset management systems.
• IMACD Services: Perform Install, Move, Add, Change, and De-Install tasks for workplace equipment.
• Eyes and Hands Support: Execute technical tasks under remote team guidance, including resets and troubleshooting.
• Escort Services: Facilitate vendor visits for repairs and maintenance, ensuring compliance with Schneider Electric standards.
• Stock Management: Manage inventory levels and ensure availability of spare parts and accessories.
• VIP Support: Deliver priority support to VIP users with timely issue resolution.
• Onboarding: Assist new employees with IT asset delivery, setup, and training.
• Event Support: Provide technical assistance for special events, including A/V setup and troubleshooting.

Job Requirements

Education & Experience

• Bachelor's degree in IT, Computer Science, or related field would be an advantage or equivalent working experience.
• Minimum 2 years of experience in IT support or a similar role
• Experience in hardware diagnostics, asset management, and technical troubleshooting.

Skills & Competencies

• Good technical knowledge of workplace equipment (PCs, laptops, tablets, smartphones, printers).
• Proficiency in troubleshooting and repairing hardware issues.
• Good organizational skills for asset tracking and inventory management.
• Strong communication skills for interacting with end-users and vendors.
• Fluency in English and local language.
• Nice to have: Familiarity with warranty processes and vendor coordination.

Certifications (Preferred)

• Any certification would be an advantage

Tools & Technologies

• ServiceNow, SCCM, Active Directory, ITIL framework.

Personal Attributes

• Professional demeanor and adherence to security and confidentiality policies.
• Customer-focused with strong problem-solving skills.
• Ability to work independently and collaboratively.

Benefits

• Standard hours: Monday to Friday.
• Flexibility for occasional after-hours support for events or urgent issues.
• Working in a pleasant environment and being a part of the highly talented, professional, and friendly team
• Learning and collaboration with experts from various market segments
• Private health insurance & life insurance
• From 24 days of annual leave
• Financial, legal, and psychological assistance program
• Family policy – Parental leave & Care leave
• Opportunity to buy Schneider Electric shares per discounted price (WSOP program)
• Opportunity for additional learning
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• Recognition culture through our own StepUp platform & bonus system
• Building a managerial, technical and/or consulting career path in the #1 world sustainable multinational company

Equal Opportunity Statement

Schneider Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 Let us learn about you Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.