Technical Customer Service Specialist

5 days ago

Belgrade, Central Serbia Insightful Full time €104,000 - €130,878 per year

About Us

Insightful is a market-leading platform for workforce analytics. We process big data, synthesize it into actionable insights, and ultimately provide an easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.

Job Description:

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer support. Your strong communication skills, technical knowledge, and dedication to customer satisfaction will be crucial in maintaining and enhancing the quality of the user experience.

Responsibilities:

  • Respond to customer inquiries, ensuring high-quality and professional customer support, following up until resolution.
  • Handling complex troubleshooting scenarios with professionalism, patience, and understanding via chat or online meetings, including screensharing.
  • Troubleshoot customer issues, including complex technical problems related to our product and customers local environment, both independently and in collaboration with our Engineering team.
  • Document and report issues and resolutions, contributing to our knowledge base and providing insights for continuous product improvement.
  • Take initiative and identify opportunities for improvement in our support processes, providing feedback and suggestions to the team.
  • Utilize Intercom to maintain efficient and organized customer service operations.

You'll be a great fit for this role if you have:

  • Exceptional English language skills, both written and spoken.
  • Excellent soft skills, including active listening, problem-solving, and empathy.
  • Technical troubleshooting skills, ideally in both cloud and local environments.
  • Experience working with APIs (e.g., using Postman)
  • Basic knowledge of databases and querying (e.g., SQL)
  • Ability to read technical documentation and translate it into customer-friendly language
  • Proficient understanding of cloud-based platforms and local Windows and Mac environments
  • Ability to work independently, in a fast-paced startup environment, and a self-driven attitude.
  • Proactive mindset, ability to be a team player, and to collaborate effectively with diverse teams.
  • Experience with modern customer support tools for tickets and live chat communications.

Bonus points:

  • Familiarity with logging and monitoring tools
  • Experience working in agile or fast-paced product environments
  • Previous experience in a SaaS or B2B customer and technical support environment
  • Experience with bulk deployments via MDMs and application integrations is considered a strong plus.

  • Service Specialist

    2 days ago

    Belgrade, Central Serbia TLScontact Full time €20,000 - €40,000 per year

    At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travelers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we...

  • Customer Specialist-German speaker

    2 weeks ago

    Belgrade, Central Serbia Workanova Full time €2,000 - €2,500 per year

    ABOUT THE COMPANY:WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.ABOUT THE JOB:We're...

  • Customer Specialist-Polish Speaker

    2 weeks ago

    Belgrade, Central Serbia Workanova Full time €104,000 - €130,878 per year

    ABOUT THE COMPANY:WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.ABOUT THE JOB:We're...

  • Customer Specialist-Romanian speaker

    2 weeks ago

    Belgrade, Central Serbia Workanova Full time €2,000 - €3,000 per year

    About The Company:Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.About The Job:We're...

  • Customer Specialist-Norwegian language

    2 weeks ago

    Belgrade, Central Serbia Workanova Full time €104,000 - €130,878 per year

    Job DescriptionABOUT THE COMPANY:WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.ABOUT THE...

  • Customer Support Specialist-Hungarian speaker

    2 weeks ago

    Belgrade, Central Serbia Workanova Full time €25,000 - €40,000 per year

    ABOUT THE COMPANY:WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.ABOUT THE JOB:We're...

  • Customer Support Specialist

    2 weeks ago

    Belgrade, Central Serbia Silver Bell Group Full time €2,000 - €3,000 per year

    Join our team and support one of the world's leading automotive brands We are looking for dedicated and professional Customer Support Specialists with excellent communication skills in German and English. Your Responsibilities:Handle incoming inquiries from customers in German via phone, email, and chat Provide accurate information and assistance...

  • Technical Services Sales Specialist

    2 weeks ago

    Belgrade, Central Serbia Nutanix Full time €60,000 - €80,000 per year

    The OpportunityJoin Nutanix as a Services Sales Manager and help drive Infrastructure and Cloud solution sales across EMEA region through professional services. You'll collaborate with our sales team to shape repeatable offerings and deliver high-impact solutions.If you're a seasoned IT services sales professional with a passion for cloud and automation,...

  • Technical Services Specialist

    2 weeks ago

    Belgrade, Central Serbia Mobile Solutions, Serbia Full time €20,000 - €40,000 per year

    GPSTelematicsSensorsInstalationsCustomer support

  • Customer Service Representative

    2 weeks ago

    Belgrade, Central Serbia Zelh Full time $40,000 - $60,000 per year

    We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations—every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied. Key Responsibilities: Answer every incoming call...