Contracts Administration Associate

Company Description
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.

Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit:

Job Description
We are seeking a detail-oriented and proactive Contracts Administration Associate focused on driving efficiency and operational excellence. In this high-volume, fast-paced role you will be responsible for verifying and converting customer purchase orders to active contracts, reviewing sales opportunity information and ensuring accurate data entry, watching sales forecasts, supporting customer inquiries related to contracts and billing, etc. Sales opportunities and orders must then be meticulously tracked via contracts in Acumatica software. Excellent communication and cross-team collaboration skills will be critical for this role to ensure seamless customer experience and efficient contracts management.
Job Responsibilities

• Complete the processing of sales orders with the highest accuracy for new licenses, renewals, support, and services
• Work with sales operations and other business groups to obtain information as required to process orders (product reference details, billing dates, item IDs, billing account contacts, etc.)
• Address and resolve internal and external customer inquiries related to contracts, licensing, and services in a timely and professional manner
• Compare and identify discrepancies and correct, as appropriate in contracts and CRM data
• Assist in identifying and implementing process improvements to enhance order accuracy and efficiency
• Assist in other areas of order-to-cash as needed
• Assist in ad-hoc requests for collecting and summarizing data related to bookings, contract details, license details

Qualifications
Qualifications:

• Bachelor's Degree or equivalent experience preferably in Business Administration, Finance, or a related field
• 0-3 years of experience in Order entry, sales order processing, or a similar role
• Detail oriented
• Able to work through routine processes with strict deadlines
• Ability to identify and interpret data using knowledge of standard operating procedures and critical thinking to ensure accuracy
• Demonstrates proactive curiosity in identifying missing data and data inaccuracies
• Intermediate to strong English communication skills, both written and spoken
• Proficiency in Microsoft Excel
• Strong analytical and problem-solving abilities relative to nature of work
• Ability to work collaboratively with cross-functional teams
• Experience using CRM and ERP systems preferred
• Experience with SaaS and value-added reseller relationships is a plus
• This position may require occasional travel, typically less than 10% of the time. Travel may include attending meetings, conferences, or team events.

Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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