Team Supervisor

2 weeks ago

Belgrade, Central Serbia David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Russian speaking Team Supervisor for their Gaming studios in Belgrade, Serbia. 

Position:  Team Supervisor

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary + bonuses (including accommodation) 

DUTIES AND RESPONSIBILITIES:

  • Supervise on-floor team members to ensure professional, engaging, and high-quality performance standards.
  • Oversee daily team schedules, including rotations and breaks, to maintain continuous workflow and adherence to shift plans.
  • Communicate updates on new procedures, company policies, and operational best practices to all team members.
  • Ensure all processes run efficiently, resolving minor technical or operational issues within the work environment.
  • Act as a liaison between frontline staff and management, providing timely updates, feedback, and recommendations.
  • Support and motivate team members, fostering a positive, respectful, and professional workplace atmosphere.
  • Collect and analyze performance and operational data to prepare accurate, insightful daily reports for management.
  • Identify training, coaching, and development needs to enhance team skills and performance.
  • Monitor employee appearance and adherence to uniform and grooming standards, ensuring compliance with company guidelines.

REQUIREMENTS:

  • Native or fluent in Russian (C1 level), with strong proficiency in both written and spoken communication. As well as English (at least B2). 
  • Minimum 1 year of experience in a supervisory or team leader role is preferred.
  • A qualification in Management or a related field is an advantage.
  • Prior experience in customer service, hospitality, or operations will be considered a plus.
  • Excellent communication and interpersonal abilities.
  • Strong leadership, coaching, and conflict management skills.
  • Ability to perform effectively in a fast-paced, dynamic environment.
  • Solid time management and organizational skills.
  • Advanced proficiency in English (written and spoken).
  • Willingness and ability to work on a rotating shift schedule, including evenings, weekends, and holidays.

BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic international team with a positive and friendly atmosphere
  • Relocation support, flights and accommodation 
  • Guidance and tools to reach career potential
  • Paid training
  • Performance bonuses
  • Private health insurance
  • Free gym membership
  • Additional pay for night and weekend shifts
  • Meal allowance

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