Concierge Executive

About the Role

Are you passionate about delivering exceptional service and crafting unforgettable experiences? We're seeking a highly professional, detail-oriented Concierge with a flair for personal service and a deep understanding of personalized client care.

As the go-to person for practical support, you'll help streamline daily tasks, coordinate travel, and provide trusted assistance with errands, logistics, and reservations. You'll be a valued part of our team, delivering a high standard of service with professionalism, discretion, and a personal touch to our employees.

Location: Serbia, Bulgaria, or Turkey
Type: Full-time
Language: Fluent English (spoken and written required)

What You'll Do

• Serve as a local expert, offering curated recommendations for restaurants, events, shopping, and other activities.
• Develop personalized travel itineraries and manage the relevant arrangements including flights, hotels, transfers, and visa information.
• Reservations for dining, entertainment, tours, and other activities.
• Assist with personal errands such as shopping, package handling courier services, and arranging for services such as childcare, pet care, home service, and doctor appointments.
• Offer business support with work-related bookings, printing, and light administrative tasks.

What We're Looking For

Minimum Qualifications

5 years in concierge / hospitality OR diploma/degree in hospitality/tourism and 2 years relevant experience

• Fluency in English (spoken and written) is required

Core Competencies

• Service-Oriented: Proactively supports employee needs with a helpful, can-do attitude.
• Organized: Maintains clear systems to track and fulfill multiple requests efficiently.
• Discreet: Handles confidential matters with integrity and professionalism.
• Resourceful: Finds creative, practical solutions to unexpected challenges.
• Cross-Cultural Understanding: Understands and respects diverse backgrounds and preferences.
• Local Expert: Know your city and country well, and can offer reliable recommendations.

Soft Skills

• Empathetic: Listens actively and responds with genuine care and understanding.
• Collaborative: Works well with others, including remote teams and cross-functional colleagues.
• Adaptable: Adjusts quickly to shifting priorities or last-minute changes.
• Positive Presence: Maintains a calm, polished, and professional demeanour in all situations.

Technical Skills

• Digital Proficiency: Confident using basic office tools (email, calendar etc), as well as CRM systems and vendor platforms.
• Navigation & Planning: Skilled in using maps, transport apps, and itinerary planning tools.
• Time Management: Prioritizes tasks effectively to meet deadlines and service expectations.