Claims Coordinator

2 weeks ago

Belgrade, Central Serbia XXII Century Inc Full time

We are seeking a Claims Coordinator, this role exists for one reason: to protect the company from financial loss and operational drag caused by accidents, damage, and insurance claims.

If you thrive on ownership, follow-through, and closing the loop, this role will suit you well. If you're looking for a passive or purely administrative position, this is not the right fit.

What success looks like in this role:

  • Claims are reported immediately and documented accurately
  • Insurance carriers and adjusters respond quickly because follow-ups are consistent
  • Claims move steadily toward resolution — nothing sits idle
  • Leadership always has clear visibility into claim status

What you'll be responsible for:

  • Managing vehicle accident, damage, and cargo claims end-to-end
  • Coordinating with drivers, dispatch, maintenance, safety, and insurers
  • Gathering and organizing documentation (statements, photos, police reports, estimates, etc.)
  • Maintaining a live claims tracker with deadlines and next steps
  • Following up with insurance carriers and third parties until resolution
  • Identifying subrogation opportunities and escalating issues when needed

This role is a good fit if you:

  • Are highly organized and detail-oriented
  • Take ownership and don't need reminders to follow up
  • Are comfortable communicating with insurance companies and vendors
  • Can manage multiple open items without losing control of details

This role is not a good fit if you:

  • Avoid follow-ups or difficult conversations
  • Need constant direction
  • Prefer slow-paced or low-accountability environments

Experience that helps:

  • Transportation, trucking, or fleet operations
  • Insurance or claims coordination
  • Safety or compliance roles

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