Customer Support Specialist

19 hours ago

Belgrade, Central Serbia Passendo ApS Full time €30,000 - €60,000 per year


Your mission

Working from our office in central "old" Belgrade, you will be in contact with clients from all over the world daily. You will form strong international relationships and most likely get used to travelling to Copenhagen to our Danish office.

You must be passionate about giving our clients the best possible experience and helping them maximize the utility of their email newsletters - But using our world-leading platform

As a Platform Specialist, your primary responsibilities include, but are not limited to:

  • Providing exemplary support to Passendo customers across the globe via email and our Service Desk.

  • Facilitating seamless customer onboarding, delivering training sessions, and maintaining ongoing customer interactions.

  • Ensuring our Knowledge Base remains current by contributing relevant and valuable content.

  • Assisting customers in optimizing the product for unparalleled business success.

  • Becoming the authoritative voice of our customers, actively collecting feedback to fuel continuous improvement across all facets of Passendo's technology.



Your profile

  • Fluent in written and spoken English (additional languages such as German, Italian, French, or Spanish are a plus).

  • Previous experience in customer-facing roles within IT or SaaS companies is highly desirable.

  • Basic knowledge of HTML.

  • Familiarity with CRM tools (e.g., Hubspot).

  • Ability to work independently and adeptly solve problems.



Why us?

Passendo is a pioneering SaaS company specializing in email ad serving, empowering top-tier media houses and publishers to optimize their newsletter advertising and maximize revenues.

At Passendo, we invest in talent and celebrate success. If you are ready to embrace this exhilarating role and contribute to a dynamic team, send us your resume. Join us in shaping the future of digital advertising



About us

Passendo is the leading European platform commercializing newsletter inventory. Founded in 2016 by two digital advertising pioneers, our award-winning email ad server and SSP provides value for publishers worldwide, with over 4,000 premium publishing house newsletters across the world like The Economist, Bonnier and Haymarket.

Partnering with some of the world's largest media publishers, we help them activate new incremental revenues in an existing and untapped media channel - in-email advertising - reaching new audiences to unlock new and exciting opportunities. Check us out at Passendo.


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