customer support officer

2 weeks ago

Belgrade, Central Serbia Nexi Group Full time €20,000 - €25,000 per year

Job Description
Responsibilities:

  • Performs system monitoring trough specified applications and tools
  • Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
  • Uses computerized system for tracking, information gathering, and/or troubleshooting
  • Uses established procedures, but can deviate when needed, and requires only general supervision
  • Handles customer service inquiries and problems via the telephone or email
  • May receive and respond to customer service inquires via mail, fax, or email
  • Working in 24/7 shifts

Job Requirements:

  • High school diploma or equivalent experience
  • Knowledge of banking & association rules and regulations
  • Fluent in English
  • Very good knowledge of Microsoft tools
  • Ability to read, write, type, complete basic arithmetic and multitask
  • Customer service and research skills required
  • Verbal Communication and Phone Skills

Responsibilities
QUALIFICATIONS

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