iGaming Team Lead

17 hours ago

Belgrade Serbia Workanova Full time €40,000 - €60,000 per year

iGaming Team Lead

​

About us:

WorkaNova is a BPO company with extensive experience in the
industry, renowned for providing global customer support solutions. Our client,
a leader in the iGaming sector, is developing a large-scale, long-term, and
highly promising project with significant growth potential.

We are seeking an experienced and results-driven Team Leader
to lead our customer support department in the iGaming industry. This critical
role requires a proactive and strategic individual with a strong background in
online casinos who can oversee a team delivering exceptional customer
experiences via phone, email, and chat. As a manager, you will be responsible
for optimizing processes, collaborating with project manager, and ensuring team
excellence while driving continuous improvement across all support functions.

Responsibilities:

· Oversee and manage the daily operations of the
customer support team, ensuring smooth workflows and timely resolution of
customer inquiries.
· Act as the primary point of contact for project
manager, providing actionable recommendations to enhance processes and
outcomes.
· Proactively identify and resolve challenges
within the team and operations, maintaining high-quality standards and
efficiency.
· Train, motivate, and develop customer support
agents, fostering a culture of excellence and continuous learning.
· Generate detailed performance reports for the
team and operations, delivering insights and actionable feedback to senior
leadership.
· Implement and refine strategies to exceed
customer satisfaction and operational goals.
· Accept and act on constructive feedback to
improve operational outcomes and personal management performance.

Requirements · Proven experience as a Customer Support Team
Lead with a minimum of 3 years of experience.
· Significant experience in the iGaming industry
is a must.
· Strong ability to lead and motivate teams,
driving them toward shared goals.
· Demonstrated expertise in problem-solving and
decision-making in fast-paced environments.
· Fluent proficiency in English (written and
spoken) is mandatory.
· Exceptional communication skills with the
ability to effectively collaborate with the whole team.
· Experience in analyzing performance metrics and
creating actionable reports.
· High level of organizational skills, with the
ability to manage multiple priorities simultaneously.
· Proactive attitude and dedication to continuous
process and team improvement.
 

Benefits

  
• Challenging and
rewarding working environment

  
• Attractive
starting salary, also potential salary growth after first three months

  
• Opportunity for
personal and career development within the Company


#LI-DNI

  • Team Lead

    17 hours ago

    Serbia Neo Group Full time €40,000 - €60,000 per year

    About the Role:We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in English plus would benefit a candidate knowledge of another language such as German, Italian, Turkish. Performance-driven, and passionate about leading...

  • Team Lead

    17 hours ago

    Serbia Neo Group Full time €40,000 - €60,000 per year

    About the Role:We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate will be fluent in Russian with at least a basic level of English. Additionally, knowledge of Polish, German, or Italian would be considered a strong advantage. This...

  • Training Manager Igaming

    17 hours ago

    Belgrade, Central Serbia Workster Jobs Full time €30,000 - €60,000 per year

    Are you enthusiastic about designing, delivering, and evaluating outstanding training programmes to empower teams in the fast-paced iGaming industry? We are seeking a dynamic and experienced Training Manager to join our growing organisation in Belgrade. If you are passionate about developing learning strategies, enhancing employee capability, and ensuring...

  • Customer Support Manager-iGaming industry

    17 hours ago

    Belgrade, , Serbia Workanova Full time 30,000 - 60,000 per year

    WorkaNova is a BPOcustomer experience specialist, delivering exceptional customer care, sales,technical support, and back-office services to companies globally.Our expertiseis focused on several different industry sectors such as Fintech, iGaming, ande-commerce industries, supporting more than 10+ languages.We areseeking an experienced and results-driven...

  • Head of Payment(iGaming)

    1 week ago

    Belgrade, Central Serbia PEOPLEHUNT Full time €90,000 - €120,000 per year

    PEOPLE HUNT is hiring a Head of Payment on behalf of our iGaming client.This is a key leadership role where you will build and scale the entire payments function to support global expansion and become a true growth enabler for the business. Format: Full-time, Remote Level: Senior / Leadership Industry: iGaming Candidate Location: EMEA(close to CET time...

  • QA Team Lead

    4 days ago

    Belgrade, Central Serbia Citrus Systems Full time 30,000 - 60,000 per year

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...

  • iGaming Customer Support Specialist

    1 week ago

    Belgrade, Central Serbia Gamdom Full time €25,000 - €60,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • iGaming Operations Manager

    4 days ago

    Belgrade, Central Serbia Citrus Systems Full time 40,000 - 80,000 per year

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves. We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...

  • iGaming Operations Manager

    4 days ago

    Belgrade, Serbia Citrus Systems Full time

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves. We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...

  • iGaming Product Manager

    4 days ago

    Belgrade, Serbia Citrus Systems Full time

    Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.Ever since we first started, we have been driven to find the...