Technical Writer

 Remote | GMT+8 timezone

We're looking for a skilled Technical Writer to turn complex product features into clear, concise, and user-friendly documentation. You'll guide users through Clockify, Pumble, and Plaky with in-depth guides, FAQs, and getting-started materials. This role involves testing features, gathering information from various sources, and keeping all documentation accurate, up to date, and approachable. You'll update existing content for new releases and create fresh guides for new features—helping users find the answers they need quickly, clearly, and confidently.

Who We Are

is a unicorn product-based company with a global presence in North America (USA), Europe (primarily in Serbia), and Asia (Philippines). 

We build products that powers millions worldwide, including:

Clockify – The world's #1 time tracker, trusted by companies like Hewlett-Packard Enterprise, American Express, Amazon and many more.
Pumble – The all-in-one team communication app.
Plaky – A task management software for simple & visual project planning.

What You'll DoWrite clear, helpful, and engaging documentation like help articles, FAQs, tutorials, guides, and knowledge base content for our apps.Maintain and refine existing documentation to ensure it aligns with product updates and evolving user needs. Test the apps and their documentation to ensure everything is accurate and easy to follow.Regularly review support tickets to spot common questions and create content that answers them before they're even asked.Collaborate closely with teams across the company to deeply understand our apps and what users need to succeed.Take ownership of your work — you're a selfstarter who can manage your tasks and find solutions independently.Must-HavesPerfect English writing and editing skills — you know how to explain things clearly and simply.1+ year of experience writing technical content that's easy to understand for a variety of audiences.A knack for learning new tools, software, and processes quickly —  you're naturally curious and tech-savvy.The ability to break down complex ideas into simple steps that anyone can follow.Experience creating visuals like screenshots, infographics, or workflows to support your writing.Familiarity with content management systems (e.g., WordPress or similar).Nice-To-HavesExperience writing documentation for SaaS products.Experience of API documentation writing.Life at Innovative Environment – Work with top tech talent on cutting-edge products.Work-Life Balance - No overtime, no weekends, and no late working hours.Generous Leave Credits – 22 vacation days + 10 sick days yearly.Medical Coverage – 80% reimbursement for medical expenses.Continuous Learning – In-house learning programs, tech lectures, knowledge sharing.Remote Work Set-up – Enjoy the flexibility of working from home with a provided laptop to support your work.Complimentary Beverages – Enjoy unlimited coffee and more if you visit our office.
Join us now  – Simplifying Work One Piece at a Time

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