Technical Writer

Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview
Do you have the belief that information should be easy to navigate, easy to search, and easy to consume? We are looking for a Technical Writer to help us write, organize and present product and process content to our associates and customers. The ideal candidate will be highly collaborative yet also a self-starter that thrives in a fast-paced environment. The Technical Writer is responsible for developing and maintaining user assistance documentation, training manuals and internal policies/procedures in print, online and video formats. The Technical Writer manages projects and originates concepts for reference materials, working within Paycor's branding guidelines to ensure that all written materials align with our marketing standards.

Responsibilities

• Plan, develop, organize, write and edit operational job aids, manuals, system enhancement documentation and reference materials to be used by Associates and Customers.
• Partner with key cross-functional stakeholders to ensure knowledge content is regularly updated and new assets are created with consistency and to gather requirements, determine project scope and produce deliverables
• Ensure a consistent tone of voice and clear writing format for all knowledge materials.
• Work with Enablement & Marketing leaders to ensure that internal and external teams are aware ofupdates to content.
• Govern content through ongoing maintenance, archiving and developing new content.
• Ensure content reliability, integrity, and consistency
• Communicate difficult concepts in a clear and digestible format to ensure maximum learning transfer to reader
• Ensure document control and maintain inventory of most recent publications
• Obtain thorough knowledge of business applications to effectively communicate content

Qualifications

• Bachelor's degree in English, Communications, or other related area
• 2 to 5 years of experience in related capacity
• Self-starter who sets high and ambitious goals, and also works well as part of a team
• Great organization skills and attention to detail
• Excellent technical writing, editing, communication, and project management skills
• Sound editorial judgment and a sharp curatorial eye for evaluating content that will thrive
• Working knowledge and experience with content creation software, learning management software and strong Microsoft suite skills
• Procedural writing experience for technical environment
• Ability to create documents from start to finish
• Ability to prioritize in a deadline-driven environment
• Working knowledge of content layout concepts, with ability to produce visually pleasing materials that include relevant images and branding standards

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.