Retail Accounts and Transactions Review Agent

17 hours ago

Beograd Srbija Remote, Serbia Mplus Serbia Full time €25,000 - €50,000 per year

The purpose of the job of the Retail Accounts and Transactions Review Agent is to review and to ensure smooth processing of transactions.

If you are someone who is analytical, detail oriented and ready to be a part of a fast growing industry, take a look at main duties and responsibilities: 

  • Informing and advising customer on requirements for case processing, as well as answering to customer's questions with adherence to the scripts in the domain of the job;
  • Collecting data from customers;
  • Regularly following the status of cases and resolving them;
  • Performing account reviews of retail clients according to policies and procedures
  • Assisting users with issues regarding transactions and using the platform based on instructions from senior team members or based on experience
  • Performing enhanced due diligence on retail clients according to policies and procedures
  • Ensuring smooth transitioning on users' accounts
  • Communicating with other departments to ensure good service to users
  • Solving and closing cases in requested time by respecting SLA

What we expect from you: 

  • A minimum of high school degree
  • Preferred University degree in social, organizational or economic sciences;
  • Advanced knowledge of English language - oral and written;
  • Computer Skills - MS Office Suite - advanced level
  • Adaptability and flexibility
  • Team orientation
  • Analytical skills and creativity
  • Interest in cryptocurrency would be a plus

What you will get from us:

  • Work from the comfort of your own home
  • Mon-Fri working schedule
  • Opportunity to develop skills through training
  • Work in a large, international team
  • Private health insurance
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)
  • Advancement opportunities/career development

If you want to give yourself a try in the new role, apply and join us

Only shortlisted candidates will be contacted. Good luck

  • Accountant

    17 hours ago

    Belgrade, Srbija (Remote), Serbia Mplus Serbia Full time €30,000 - €60,000 per year

    As an Accountant, you will play an important role in ensuring the accuracy and efficiency of accounting processes. This position is a great opportunity for professionals with some hands-on accounting experience who are looking to further develop their skills in a dynamic, fast-paced environment marked by ongoing mergers and acquisitions. You will be...

  • Payment Execution Specialist

    17 hours ago

    Remote, Serbia FYST Full time €40,000 - €60,000 per year

    WHAT YOU'LL BE WORKING ONInput/handle all the incoming and outgoing  payments transactions;Oversee day-to-day financial activities;Carry out the reconciliation of all bank accounts in order to ensure that all banking transactions are accurate and consistent with factual transactions as recorded;Ensure that accurate financial and relevant records are kept...

  • Senior Accountant

    17 hours ago

    Makedonska Beograd, Serbia Paysend Full time €30,000 - €60,000 per year

    About The Role:The Senior Accountant will be responsible for overseeing the day-to-day accountingoperations, ensuring compliance with Serbian accounting standards and tax regulations. You will work closely with external accountants and auditors in Belgrade and the Local and Group Finance team within a growing multi-national fintech company. You...

  • Serbian Medical Translators needed

    17 hours ago

    Serbia (Remote) LILT Full time €30,000 - €60,000 per year

    About LILTAI is changing how the world communicates — and LILT is leading that transformation.We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively...

  • Customer Experience Specialist

    17 hours ago

    Portugal - Remote; Serbia - Remote Smartcat Full time €30,000 - €60,000 per year

    About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents...

  • Voice Talent Required

    17 hours ago

    Serbia (Remote) LILT Full time €20,000 - €40,000 per year

    About LILTAI is changing how the world communicates — and LILT is leading that transformation.We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively...

  • AI First Developer

    17 hours ago

    Serbia - Remote Smartcat Full time €80,000 - €120,000 per year

    About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents...

  • Senior Backend Engineer

    17 hours ago

    Cvijićeva Beograd, Serbia InterVenture Full time €40,000 - €80,000 per year

    Our new partner, RaiseNow, is a Swiss company specializing in digital fundraising solutions. They provide a range of tools and services designed to help non-profit organizations, charities, and NGOs enhance their fundraising efforts, by making charitable giving more cost-efficient, donor-friendly, and successful.Key features of RaiseNow's offerings include...

  • Senior Reporting Developer

    4 days ago

    Belgrade City, Centralna Srbija, Serbia Euronet EFT Segment Full time €50,000 - €60,000 per year

    Euronetis looking for aSenior Reporting Developerto become a part of our vibrant teamThe successful candidate will be based in Belgrade and will be responsible for writing clean and efficient MSSQL stored procedures, creating and debugging reports, performing code reviews and participate in challenging projects. Job responsibilities:Write clean and...

  • SQL developer

    6 days ago

    Belgrade City, Centralna Srbija, Serbia Euronet EFT Segment Full time €30,000 - €60,000 per year

    At Euronet, we don't just build payment solutions - we shape the future of how the world moves money as a global leader in payments processing and cross-border transactions. From mobile wallets and card issuing to real-time payment platforms, our products drive digital transformation in 160+ countries.We're looking for aSQL Developersto become a part of our...