CS Agent

What you'll be doing?

• Managing inbound and/or outbound calls and/or emails, live chat;
• Answering questions and providing solutions/alternatives to issues;
• Keeping records of all customer conversations on the call center database;
• Building sustainable customer relationships;
• Building product knowledge;
• Meeting daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives;
• Attending training sessions to continuously improve knowledge and performance;
• Managing social media and third-party review sites;
• Cooperate with related departments with the goal of achieving excellent business outcomes;

We're looking for someone who:

• Strong active listening skill and verbal communication;
• Good organisational and prioritisation skills;
• Eager to drive continuous improvement, flexible to challenge issues/opportunities;
• Detail-oriented;
• Ability to multitask, and manage time;
• Friendly/empathetic;
• College degree;
• Previous experience in a call center or customer support role;
• Basic knowledge of Microsoft Office Suite;
• Medium English language skills;
• Excellent Serbian language skills.

Bonus points if you are:

• Previous work in an international environment.

What do we offer?

• Knowledge-sharing culture;
• Competitive salary and bonuses.