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IT Workplace Engineer

4 months ago

Belgrade, Central Serbia Kuehne Nagel Full time
If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy. Your Role As a member of the Global IT Workplace team in Belgrade, you will provide 3rd-level support for IT colleagues worldwide, focusing on endpoint management topics such as Windows and MacOS Deployment, Software Deployment, Patch Management, Configuration Management, and Automation tasks. Collaborating with colleagues from Tallinn (Estonia) Hamburg (Germany), and the USA, you will develop, test, implement, and evaluate new solutions, improve existing processes, and resolve problems as they arise.
Together with the team, you will build improvement possibilities to offer the best quality and efficiency in the service provided. Your Responsibilities
  • Create
    Windows OS image using various technologies: Microsoft Deployment Toolkit
    (MDT), VBS, PowerShell, and Windows Deployment Servers (WDS). Renew drivers and application versions contained in the
    image
  • Design, administer,
    and maintain central WDS infrastructure and RMM (Remote Monitoring &
    Management system)
  • Manage projects related to Windows Deployment Service and
    Microsoft Autopilot
  • Provide support to IT colleagues on
    remote sites during WDS server setup, deployment share replication, and
    necessary network configuration. Monitor the WDS repository replication process
    around the globe
  • Endpoint Patch and
    Vulnerability Management of operating systems and standard
    applications for the IT workplace portfolio
  • Define, test, and deploy hardware and
    software standards in collaboration with all stakeholders
  • Intune Configuration
    Profiles management for Windows and MacOS computers, Windows
    servers, Apple and Android mobile devices
  • Create new configuration profiles according to the company requirements,
    and business partners
  • Increase endpoint security by implementing best practices for
    protecting applications and devices from various threats
  • Monitor the current health of our client and user landscape
  • Pro-actively protect our clients from external harm by
    implementing security policies or configurations based on company security
    baselines
  • Support the local IT by providing central policies to create
    a homogenous environment
  • Automation of daily tasks by scripting (PowerShell,
    BashShell)
  • Follow
    company standards, record events, and problems and their resolution in wiki
    pages/reports/manuals
  • Research, evaluate,
    and stay updated on emerging tools, techniques, and IT technologies, working
    effectively in a collaborative and innovative team-oriented environment
  • Manage the life cycle of applications
    and services in Global IT Workplace responsibility
  • Creating/updating documentation to ensure historical retention (user
    guides, admin guides, knowledge base articles, FAQs, quick reference guides)
Your Skills and Experiences

Must Have

  • Fluency in English, both written and spoken
  • Minimum
    high school degree in IT, Computer Science, or a relevant field
  • Knowledge of Windows server and client OS and the registry
  • Proficiency in PowerShell (scripting
    and automation)
  • Good working knowledge in Azure
    (Intune, SCCM, Entra, M365 Apps, Certificate services)
  • Good working experience and understanding of Microsoft
    Windows Active Directory (AAD beneficial), LDAP, GPOs, and Configuration
    profiles in Intune
  • Experienced with Microsoft WDS, MDT, Autopilot
  • Strong problem-solving skills
  • Strong analytical, troubleshooting, and communication skills to effectively understand and
    explain problems and solutions
  • Knowledge of network protocols (IPv4, DNS, DHCP, FW)

Nice to Have

  • Knowledge of Windows installer technologies and packaging
    tools
  • Exposure to Linux OS (RHEL)
  • Exposure to Databases
  • Experience with MacOS configuration, app deployment
  • General/Multi-purpose programming skills (BASH, VBS, Python)
  • Basic OO programming understanding/skills
  • MS Graph (Azure API)
  • GIT experience and basic
    understanding
  • Team-oriented mindset.
  • IT Security Awareness
  • Previous background in IT support
  • Change process awareness
Good Reasons to Join Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses.
We offer you a compensation and benefits system that follows the business trends of service centers.
Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work.
We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide.
Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet)
To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today