Service Project Coordinator

This is a coordination role in the Power Systems of Rolls-Royce that provides world-class power solutions and complete life-cycle support. As part of our team, you will work with digitalization and electrification to develop drive and power generation solutions that are even cleaner and smarter.

The successful candidate will be responsible for coordinating tasks and bringing projects to completion. They will have excellent organizational skills and be able to manage multiple priorities simultaneously.

The role requires strong interpersonal skills and the ability to work effectively with others. The ideal candidate will have a can-do attitude and be willing to travel as needed.

Key Accountabilities:

• Coordinate labor summaries, parts, tooling, and accounting reports for the Large Engine Services team
• Compile, prepare, review and submit warranty claims on behalf of the department
• Compile, prepare, review and submit service invoices for the department
• Detailed tracking and reporting of department's warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms
• Assist Service Managers, Coordinators and Management with the implementation, coordination and execution of Corrective Actions in the Field
• Analyze and assist in the reduction of Work-in-Progress (WIP) working frequently with controlling, Service Managers and Coordinators to rectify and mitigate financial issues
• Follow up on open warranty and WIP items/requests with the appropriate personnel in the US and/or Germany
• Provide financial data and analysis, revenue projections and controlling reporting support
• Generate parts quotes and facilitate ordering as needed for the team
• Review, address and occasionally manage direct government reman/rebuild and new parts contracts
• Actively maintain records of parts ordered, status and location
• Develop proficiency with SAP, MS5, PAS CATS and TSHEETS
• Support the submission process and tracking of invoices in IPP and WAWF
• Review and Assist Service Managers in the writing of project reports for warranty submittal
• Maintain, perform inventory checks and correct discrepancy of special tools and parts for all locations of TXNG
• Process and track Service Managers' requests for Internal Orders, Purchase Requisitions and Purchase Orders
• Create and maintain project folders on shared drive for document retention
• Promote a compliance and safety culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct
• Perform special assignments as required

Required Skills and Qualifications:

• Bachelor's Degree in Business, Engineering Technology or related field and 5 years' experience in service project coordination and support with internal combustion engines; or 9 years of service project coordination and support experience with internal combustion engines
• Excellent ability to manage concurrent tasks and bring projects to completion
• Excellent personal drive with can-do attitude, and the ability to work extended periods without supervision
• Excellent organizational, planning and follow-up skills
• Excellent interpersonal skills and the ability to work effectively with others
• Excellent analytical and problem solving skills
• Strong oral and written communication skills
• Strong presentation skills
• Strong ability to cope with frequent schedule and priority changes
• Proficient with PC and MS Office Suite
• Practical service engineering experience with internal combustion engines
• Warranty claims experience
• Knowledge of Government Contracts
• Proficiency with SAP, MS5, PS3, PAS, C4S
• Knowledge of mtu products and processes
• Knowledge of Marine Diesel Engines, associated products, and Marine policies and procedures

Benefits:

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.

Others:

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.