Prompt Engineer

This project introduces an advanced self-service chatbot application specifically designed for the airline industry. The solution aims to significantly enhance the customer experience by providing immediate and efficient support for various flight-related inquiries.

The application is built on robust and scalable architecture, leveraging modern cloud-native technologies:

• Backend is developed using a .NET Core microservices architecture. This approach ensures scalability, resilience, and independent deployment of individual services
• Frontend & Conversation Flow are powered by the Cognigy AI platform. Cognigy is a leading framework for developing sophisticated conversational (chat) flows, enabling intuitive and effective customer interactions.

Job responsibilities

• Follow and apply the latest practices in AI app development (LLM prompting, RAG, Agentic AI, multi-agent architectures, MCP, and A2A protocols...)
• Stay updated on industry trends and tools to improve prompt engineering techniques continuously
• Experiment with prompt structures to enhance model accuracy and ensure responses align with business objectives.
• Migrating NLU-based solution (user intent-based chatbot app) to agentic architecture
• Collaborate with business analysts, software developers, data scientists, UX designers, quality assurance
• Understand generative AI, develop conversational AI agents, and design flows that integrate with backend APIs
• Document prompt design principles, best practices, and troubleshooting guidelines.

Requirements

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
• Understanding of conversational AI concepts, NLP/NLU processing, and LLM models
• Experience with prompt engineering, fine-tuning, or training AI models
• Experience developing agentic architectures with Cognigy.AI framework or similar conversational AI platforms would be a big asset
• Ability to analyze large datasets and conversation logs to improve AI responses.
• Solid knowledge of JavaScript, JSON, and API integration
• Strong communication skills to collaborate across multidisciplinary teams
• Ability to analyze large datasets and conversation logs to improve AI responses
• Fluent in English.

Benefits

• A chance to be a part of a casual but professional environment where you will have a safe place to try, fail and learn
• Have full ownership over your code
• Coaching from our tech leads to advance your soft and technical skills and set your development path
• Defined and organized the onboarding process for both, the company and the project
• Competitive compensation depending on experience and skills
• Private pension and medical insurance for you and your family. Also, maternity and sick leave are 100% paid
• Sport clubs – from fishing to basketball, whatever rocks your boat
• Awesome referral fees - because great people know great people
• Work-life balance – this is the company that really supports your professional, family and personal goals
• Freedom to decide how you want to work - partly or fully remote or from our offices.