Customer Relationship Management Specialist

1 week ago


Belgrade, Central Serbia AdmiralBet Full time

CRM Specialist

AdmiralBet

AdmiralBet je deo grupacije NovumSwiss. Novum Swiss AG je švajcarska kompanija iz Ciriha, specijalizovana za oblast tehnologije, inženjeringa i savetničke funkcije. Sinonim je za tačnost, poverenje i dugoročnu saradnju kao tipične švajcarske vrednosti. Svetski standardi se primenjuju i lokalno, uz uvažavanje specifičnosti određenog tržišta. U organizaciji koja broji više od 2,000 zaposlenih, mogućnost usavršavanja i napredovanja u skladu sa potencijalom, ambicijama, ostvarenim rezultatima i kompetencama je naš imperativ.

Opis posla

Kreira i modifikuje životne cikluse za konverziju, retenciju i reaktivaciju igrača u CRM alatu Poslodavca

Prati efikasnost životnih cilusa igrača u CRM alatu Poslodavca i izveštava o istim

U saradnji sa drugim odeljenjima i njihovim planovima, realizuje kampanje ka određenim segmentnim grupama

Identifikuje segmente kojima je potrebno plasirati targetirane kampanje

Realizuje targetirane kampanje po identifikovanim segmentnim grupama

Šalje komunikaciju ka igračima (e-mail, SMS, Viber, push i drugo)

Analizira efikasnost kanala komunikacije i izveštava o istom

Redovno praćenje novih tehnologija u domenu CRM-a

Izveštavanje ka rukovodiocu CRM odeljenja i menadžeru CRM Ops tima

Kvalifikacije i veštine

Obrazovanje - IV stepen stručne spreme, bez obzira na smer/zvanje

Radno iskustvo - 3 godine na istim/sličnim pozicijama

Organizatorske sposobnosti, veština pregovaranja , informatička pismenost

Poželjno poznavanje CRM alata (Solitics, MS Dynamics 365, ClickDimensions, SalesForce)

Vozačka dozvola B kategorije

Nudimo

Rad u pozitivnom i dinamičnom okruženju

Mogućnost napredovanja i usavršavanja



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