Villa Specialist

Our Vision and Our Company Etiquette

Our vision is to be the world's most thoughtful villa company. To achieve our vision, we are thoughtful, we work with integrity, and we take a principled, considerate, proactive, and passionate approach to what we do.

Every day.

Job Location: London, UK

Job Type: Full-Time, Permanent

Job Purpose: We have a role available for a passionate salesperson who loves the Mediterranean to join our London office as a Travel Sales Specialist (known internally as Villa Specialists).

You will be pivotal in driving revenue growth and expanding our customer base by effectively promoting and selling our villas to potential clients. Your enthusiasm, exceptional communication skills, and in-depth knowledge of our villas and destinations will contribute to creating memorable holiday experiences for our guests and making them return, year after year.

Reports To: Sales Manager

Working Partnerships: Sales Operations Specialists; Local Concierges; Properties Team; Owners; Finance Team; Marketing; Travel Agents

JOB ACCOUNTABILITIES

SALES & CLIENT ACQUISITION

• Respond to new leads and enquiries via phone, live chat or email, adhering to our brand standards and procedures.
• Meet and exceed your individual sales targets while providing unparalleled service to every client - with integrity, care, consideration and thoughtfulness, allowing us to maximize customer satisfaction.
• Collect all relevant client information and craft thoroughly researched, personalised proposals that go beyond expectations
• Educate enquirers about the features, amenities, and benefits of our holiday villas, tailoring your approach to their specific needs and preferences.
• Respond to client questions, concerns, and requests promptly and professionally, offering personalized solutions to enhance their experience and ensure you meet our lead conversion KPIs.

CLIENT RETENTION & RELATIONSHIP BUILDING

• Establish and build relationships with prospective clients. Communicate the distinct advantages and benefits of booking with The Thinking Traveller.
• Develop and cultivate strong bonds with previous clients, ensuring that feel valued and engaged throughout the year, leading to the growth of our 'Repeat & Recommend' business.

PRODUCT KNOWLEDGE

• Immerse yourself in our villa portfolio and destinations, including property details, availability, and pricing.
• Continuously nurture and enrich your knowledge of services and experiences, enrich client stays and actively seek client feedback to enhance our offerings and the presentation of villas on our website.
• Collaborate with your Villa Specialist peers, Sales Operations Specialists, and Local Concierge teams to create a synergy of knowledge, contributing to the evolution of our product knowledge database.
• Stay informed about local attractions, events, and travel trends to provide clients with recommendations and personal insights for an extraordinary holiday.

SALES ADMIN

• Ensure that all relevant information about each booking/particular group is accurately and completely recorded on our system in order to guarantee a smooth information flow between teams.
• Proactively liaise with internal teams to address client requests promptly, mitigating any barriers to converting an enquiry into a villa booking.
• Ensuring that all booking details (including client contact details, background, group information, and special requests) are recorded on the notes to owners before passing the bookings to the Sales Operations Specialists and then the Local Teams.
• Working alongside the Finance team, provide answers to all finance-related questions from clients, including the processing of payments and cancellations.
• Leveraging our CRM system (ZOHO), always maintain a clean and organised opportunity pipeline, including accurate and up-to-date records of client interactions, sales activities, and inquiries.

PERSON SPECIFICATION

• You are an accomplished sales professional preferably with the travel industry, with a minimum of 3 years in the profession.
• You are able to demonstrate success of hitting realistic yet challenging sales targets.
• You are passionate about travel and have a natural curiosity for all things Mediterranean.
• You are proactive and driven in nature and, while not essential, have previous experience of working in a sales environment.
• You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills.
• You embrace a customer-centric approach. You'll need to show us that you can be adaptable and build trust with clients from all over the world and from all types of cultural backgrounds. For this, you'll need to be a confident and articulate communicator both over the phone and via email, with fantastic listening skills.
• You will need to show us that you are extremely organized, with great attention to detail and a talent for retaining and recalling information.
• You are positive, thoughtful and a natural problem solver who is always seeking avenues for improvement.
• Fluency in a second language is a bonus.

Join The Thinking Traveller and be part of an exhilarating journey where your passion meets luxury, creating exceptional experiences that are unforgettable